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American Rescue Plan Act

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1. What is ARPA?

ARPA is an acronym for the American Rescue Plan Act, which provides funding to address the pandemic. The Coronavirus State and Local Fiscal Recovery Funds (SLFRF) program, a part of the American Rescue Plan, delivers $350 billion to state, local, and Tribal governments across the country to support their response to and recovery from the COVID-19 public health emergency.

2. What does using ARPA for revenue loss mean?

The federal government allows local governments that lost revenue (lost taxes, utility payments, etc.) during the COVID-19 pandemic to use ARPA funds, up to the amount of revenue lost, for "government services."  This category is extremely discretionary and allows the funds to be used for any service traditionally provided by a government. Treasury’s Final Rule allowed local governments to claim a standard allowance of $10 million in lost revenue. The City of Missoula took this standard allowance, and you’ll see the “government services” language in the “City Operations” category on this website.

3. What are eligible uses of ARPA funding?

The federal government intended ARPA funding to help:

• respond to the Public Health and economic impacts of COVID-19
• support premium pay for eligible employees
• replace lost public sector revenue 
• improve water, sewer and broadband infrastructure

For more info on guidelines, visit Treasury’s SLFRF website.

4. Why did the City of Missoula get direct funding?

As a “metro city” with a population over 50,000, the City of Missoula received a direct allocation from the U.S. Treasury. Great Falls and Billings were the other two cities in Montana who received a direct allocation (other Montana cities receive their ARPA funding through the State). We received half of our total direct allocation in May 2021, and the other half in May 2022. 

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Animal Control

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1. Can I allow my dog to run off-leash in City parks?

Some city parks have designated areas where a dog can be off-leash. Contact Missoula Parks & Recreation to learn which parks allow off-leash dogs, and where dogs must be leashed.

Reach Parks & Recreation by telephone at (406) 552-7275, or browse bark park locations here.

2. How do I report a problem with an off-leash dog(s), or dogs running at-large?

Missoula Animal Control needs your help to enforce animal laws. Incidents can be reported to Animal Control by telephone at 541-7387. Providing information about a person, such as a name, phone number, a license plate number, is helpful when known. Reports can be made outside of working hours as voice messages are monitored. City/County Animal Control

3. Do I need to license my pet?

The City and the County require dogs to be licensed. Learn more...

4. What will a dog license cost me?

It depends on whether or not your dog is spayed or neutered. More information...

5. How do I make a complaint?

Call (406) 541-7387 or stop by the Animal Control office located at 6700 Butler Creek Road.

6. What can I do about a barking dog in my neighborhood?

First talk to the dog owner and work it out between neighbors. If that doesn't work, call Animal Control at 541-7387. Learn more about nuisance barking in Title 6 of
Missoula Municipal Code...

7. What should I do if I lose my pet?

Call Animal Control and the Humane Society to give them your pet's description. Then contact the Missoulian to put a lost pet ad in the newspaper for three days free of charge. Post flyers in your neighborhood. And most important, don’t give up hope for animals. They are reunited with their owners long after they have been lost. Animal Control...

8. Are all stray animals accepted by Animal Control?

All stray animals from Missoula County are accepted by the shelter. Animal Control cannot accept animals outside of the county, but they can be taken to the Humane Society. If the Humane Society is closed, Animal Control will accept out-of-county animals space permitting, or for the welfare of the animal. Learn more...

9. What do I do if I find an injured animal after the shelter is closed?

Take the animal to Pruyn Veterinary Hospital, 2501 Russell, located behind the Fairgrounds. The phone number is (406) 829-8150.

10. I live outside the City limits. Must I license my dog?

Yes, all dogs living within the Missoula County limits must be licensed through Animal Control. Learn more...

11. Does my cat need to be licensed?

No, cats do not have to be licensed.

12. Does Animal Control adopt animals to the public?

Yes, Animal Control adopts animals to qualified homes. Contact Animal Control at 541-7387 or drop by the office at 6700 Butler Creek Road.
Learn more...

13. What should I do if I have an animal problem when Animal Control is not available?

If it is an emergency, call 911 and an officer will respond. The 24-hour, non-emergency Police Desk phone number is (406) 552-6300 for city residents. Missoula County residents should contact the Sheriff's Office at (406) 258-4810 during normal working hours, or call 911 after hours.

14. I've been bitten. Who should I notify?

First call Animal Control at 541-7387. If Animal Control personnel are not available, notify the City Police or the County Sheriff.

If it is an emergency, call 911 and an officer will respond. The 24-hour, non-emergency Police Desk phone number is (406) 552-6300 for city residents. Missoula County residents should contact the Sheriff's Office at (406) 258-4810 during normal working hours, or call 911 after hours.

15. Contact Animal Control

Contact Information

Office (406) 541-7387 Fax (406) 541-7389

email: animalcontrol@co.missoula.mt.us

Location and mailing address:
Animal Control
6700 Butler Creek Road
Missoula, MT 59808
Animal Control

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Bicycles and Pedestrians

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1. Do bicycles have to follow the same rules as vehicles on the road?

Yes. Bicyclists must follow the same traffic laws and rules as cars with a few exceptions. 

Here are five key "rules of the road" to keep in mind:

1. Always ride with traffic.
2. Obey all traffic signs and lights.
3. Use hand signals when turning or changing lanes.
4. Ride with front and back lights at night.
5. Yield to pedestrians.

For more specific information, see Chapter 10.42 of the Missoula Municipal Code and Montana Code Annotated 61-8-6.

2. How do I register my bike?

Bicycle registration is available online as a free service provided by the City of Missoula.  Learn more here or call 406-552-6675 with any questions.

3. I sold or traded my bike. How do I update its registration information?

The individual selling the bike that was previously registered with City should log into their 529 account, select "your garage," select the bike you are selling, and select "Transfer Bike."  Follow the prompts for additional steps.  Call Missoula In Motion at (406) 552-6675 or email mim@missoulainmotion.com with additional questions.

4. I bought a bike that was previously registered. How do I update its registration information?

The individual selling the bike should log in to their 529 account, select your garage, select the bike you are selling and select “Transfer Bike”. Need step by step help with this? Call Missoula In Motion at 406.552.6675. 

If the seller is unable to do this, email Project 529 at support@project529.com with the shield ID and bike make/model and color, and they will assist you.

5. What trails can I bike on?

Bikes are welcome on trails unless signs are posted that prohibit bikes. Continued sharing of trails is encouraged by following low impact guidelines: bike only on designated trails, leave no trace, and give pedestrians and horses the right-of-way.

This printable Missoula Bicycle Map includes more information about shared use paths, conservation trails, and other bike friendly spaces in Missoula.

6. When is the next bike auction?

You can sign up to be notified about upcoming bike auctions on our Notify Me page.

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Boards and Commissions

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1. How do I apply to serve on a board or commission?

Applicants are sought for vacant positions when positions become available. You can fill out the online application form that is listed under each announcement. Board vacancy page

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Building Inspection

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1. What building codes are currently being used?

Please see Code Information.

2. Do I need a Building Permit?

If you are within the Missoula City Limits you may. Please see a list of typical projects that require permit at

Permit Information & Applications.

3. What type of work does not require a Building Permit?

-Installation of cabinetry
-Installation of countertops
-Installation of flooring, paneling or wallpaper
-Painting
-Replacement of windows which are the same size of the window being replaced.
-Residential sheds under 120 square feet (please check with the Office of Planning and Grants to make sure you meet setbacks)
-Decks with a walking surface of 30 inches or less off the ground with no roof

4. Can I file a complaint about the property I am renting?

Yes. If you feel that the property you are renting may be considered substandard or has life safety issues you may fill out a complaint form with as much information as possible and return it to our office. The person making the complaint must still have access to the property so that an inspection can be performed. Citizen Complaint Form

5. Do I have to get a permit to construct or repair a fence?

The Building Inspection Division only issues building permits for fences over six feet tall. However, you should contact Engineering for all fences to see if you need a fence permit from them. Fence Information

6. Do I have to hire a contractor?

If you own and live in the property that the permit is for you may purchase permits as owner. If you are hiring a contractor the contractor must have a City Business License and should purchase the permit.

7. Do my building plans have to be drawn by an architect or engineer?

Residential building plans do not have to be drawn by an architect or engineer. Commercial building plans must be drawn and stamped by a licensed Montana architect or engineer.

8. What inspections to I need to schedule?

Different projects require different inspections. All permits should have a final inspection. For more information please see our Inspection Guide Brochure.

9. How do I schedule and inspection?

You can schedule an inspection by calling our Automated Phone System at 406-552-6040.

10. How do I check the results of an inspection?

You can check the results of an inspection by calling our Automated Phone System at 406-552-6040 or through Velocity Hall.

11. What is the building inspection jurisdiction?

The City Building Inspection Division only has jurisdiction within the Missoula City Limits. If you are outside the Missoula City Limits but within Missoula County please contact the Missoula County Building Inspection Division at (406) 258-3701.

12. Do I need a permit for demolition?

If you are demolishing anything structural, interior or exterior, you do need a demolition permit.

13. Do I need and electrical, mechanical or plumbing permit?

If you are doing any electrical, mechanical or plumbing work you do need a permit.

14. Do I need a moving permit?

If you are moving a structure to and/or from Missoula you need a moving permit.

15. What is the Voluntary Residential Inspection Program (VRIP)?

The Voluntary Residential Inspection Program (VRIP)is a program intended to improve the quality of residential structures in the City of Missoula. A request for inspection may be made by the owner, landlord or tenant. The inspection will cover a checklist of items that constitute a substantial health and safety risk to the occupants and owners. More...

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Burial

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1. Who has the right to be interred in a grave site?

See

ownership rights

2. How many people can be interred in a grave?

Our standard graves allow two interments while our family cremation graves allow four interments.  Please review interment arrangements or family cremation section

3. How soon can I schedule an interment?

Contact the cemetery as soon as possible. Please review

interment arrangements

4. Can I schedule an interment over the Memorial Day Weekend?

No. The cemetery does not conduct burials on Sundays or holidays. See interment arrangements.

5. Can I make special interment requests?

While the cemetery makes every attempt to meet a family's request, the cemetery must always stay within the guidelines of operation set forth in

Missoula Municipal Code 12.44

6. Can I scatter cremains at Missoula City Cemetery?

No. Missoula City Cemetery prohibits the spreading of cremations within cemetery grounds. Please see cemetery policy Scattering Cremains

7. What is a columbarium or niche wall?

These are walls dedicated to cremation inurnments. Please see our

cremation walls.

8. How much does a niche cost?

Niche costs are determined by whether the niche is used by one or two persons. See fees

9. What is included in the purchase of a niche?

See information on our cremation walls.

10. How big is a niche?

Each wall varies. Please review information for our cremation walls.

11. Are veterans required to be interred in the veteran section of the cemetery?

No. Please review information for

veterans.

12. Can a spouse of a veteran be buried in the veteran section?

Yes. The veteran section is reserved for the veteran and their spouse. Please review information for veterans.

13. What is a family cremation section?

Please review information on our family cremation section.

14. Does the cemetery have a mausoleum building?

No. Please review information for our mausoleum section.

15. Are "green burials" allowed?

No. The cemetery requires a permanent container for both casket and cremation burials. See

interment arrangements

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Business License

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1. Do I need a business license?

Any person or entity conducting business and/or offering goods or services within the Missoula City Limits, and grossing more than $6,000 annually, shall be required to obtain a business license.  This includes businesses serving as a landlord by renting commercial office, retail, wholesale or warehouse space. There are exceptions, such as businesses by a church, civic, or fraternal organizations for fundraising on a temporary basis, non-profits who hold a 501(c)3 from the state, and certain licensed professions that are exempt from city licensing. Contact coordinators@ci.missoula.mt.us if you are unsure.

2. How do I know which license to apply for?

After reviewing this site, if you are unsure which license to apply for, email coordinators@ci.missoula.mt.us. Include answers to the following questions:

1. What will be the nature of your business?

2. Will you be working out of your home or from a commercial location?

3. Is the physical location of your business within the city limits?

4. Will you be going to other people’s homes to operate your business?

5. Will your business be making for than $6,000 annually?

 

3. When do I need to register my tourist home or short term rental?

You are considered a tourist home if you meet all of the following criteria:

• Your property lies within the Missoula City Limits
• You are offering short term stays, less than 30 days
• You are offering your entire home/condo/apartment/ADU as a vacation rental, with a separate entrance and living area
• You will not be sharing any common area or spaces inside the home/residence (i.e. kitchen, bathroom, living room)

You are not considered a tourist home if:

• You will only be renting a portion of your home, simliar to a Bed and Breakfast. If you are running a Bed and Breakfast, you will need to apply for a General Business License
• You are renting your own home to occupants for greater than 30 consecutive days, and you are the landlord. If you are renting multiple properties and acting as a property management company, you would apply for one of the following: 
  • A General Business License, if you are hiring out your handyman, maintenance and/or repair services to a licensed and insured contractor, who holds an active city Contractor Business License.
  • A Contractor Business License, if you are handling your own property maintenance and/or repairs, painting, flooring etc.

4. How do I check the status of my license?

You can check the status of your license by using our Accela Citizen Access Permitting and Licensing Portal! You will first need to register as a new user if you haven’t already done so. We will then link your registration to your business license so you can check its progress online! 

5. Is my LLC, Sole Proprietorship, or registration with the state the same thing as a City of Missoula business license?

No. The City of Missoula business license is a completely separate process from your State requirements.

If you need to set up your Articles of Incorporation (LLC, Inc., Sole Proprietor, etc), register your business name, acquire your Tax ID, etc, you should refer to the Secretary of State website for more information. Secretary of State URL: https://biz.sosmt.gov/

To obtain your ICEC (Independent Contractor Exemption Certificate), please refer to the Department of Labor and Industry. Department of Labor and Industry URL: https://erd.dli.mt.gov/work-comp-regulations/montana-contractor/independent-contractor

6. When does my license expire?

Different license and registrations expire at different months during the year. You must renew your license each year. View can view the expiration date of your license on your business license certificate. The calendar of license expiration is available on the Business License website. 

7. Can I search for business licenses, tourist homes, or commercial rental registrations located or working in the City of Missoula?

You can search for any business license by using our Accela Citizen Access Permitting and Licensing Portal! You do not need to register as a user to search for a license. Once you are on the home page, click the “Licenses” link at the top. Use the search function to find a business. You can search by License name, address, type or number.  

Pro Tips: When searching by address, if the street name is a single digit between 1-9, you will need to type a zero ‘0’ before the single digit streets. (I.e., 01, 02, 03). Do not use directions in the street name or use street type. More often than not, less is more when using the search function. 

8. Can I transfer my Business License?

No. Your City of Missoula Business License does not transfer. Change in physical location (homebased or commercial), change in ownership, or change in nature of business requires a new license application. 

9. Can I open in my business before I receive the business license?

No. That is why it is important to apply for your business license far in advance of your planned opening date. The review process fluctuates based on the time of year, but is a multi-week process. During peak times, some licenses may take up to 12 weeks for review.  

10. How do I close my business?

You must inform the City of Missoula that you are closing your business in writing. We cannot close the business over the phone. The most effective way to ensure we close your record is to send an email to coordinators@ci.missoula.mt.us. You can also select the “business closed” option on your renewal invoice and return it to the Permits and Business Licensing Coordinators.

11. I work out of my home. Do I need a City of Missoula Business License?

Yes. All businesses located within the City limits must obtain a City of Missoula business license. This includes businesses that are physically located within the city limits, but operate elsewhere, such as Web-based businesses. If your business grosses less than $6,000 annually ,an exemption affidavit must be submitted and approved by our office.

12. When do I need to submit a background check?

A background check is required in the following situations, but not limited to: 

• Any owner/employee working on existing residential property (excludes un-occupied, new builds)
• Contractors and handyman services (except state licensed Plumbers and Electricians)
• Any person/business offering janitorial or cleaning services (commercial and residential)
• All Itinerant or Mobile Vendors

Some examples of when a background check is required include: home healthcare, locksmiths, contractors, landscapers / tree trimmers, sprinklers, mowing, snow plowing, etc. Anytime you are working on residential property or within residences, a background check is required.

The employer shall be responsible to see that each employee has submitted the background check application within ten days of employment. 

13. If I set up at the Farmers Market or Saturday Market, is a license required?

No. If you will only be vending at an established market, you are not required to have a city business license. If you plan to vend or offer goods/services outside of those market hours, you must obtain a city business license. It is expressly prohibited to vend in the Commercial Business District (CBD) during their regular operating hours. 

14. How are Business License fees calculated?

General, Contractor, 420 Cannabis, and Liquor Licenses are based on the number of "FTE" or Full Time Equivalent Employees. You will need that number in order to calculate your fees. The minimum fee is equivalent to 4 FTE and the maximum fee is reached at 85 FTE. the FTE is different for new license applications and for renewals. The fee per FTE is multiplied by the FTE you provide to calculate the yearly renewal fee (with a minimum equal to 4 FTE). 

To calculate your FTE, take the total hours worked for all employee/owners in a week and divide by 40. For example, the owner usually works 40 hours, and oyu have two employees that both usually work 20 hours. (40+20+20) / 40 = 2. You should calculate fees based on 2 FTE.

Itinerant Vendors pay a flat fee based on the length of their license (1 week, 90 day, full year) and annual renewal.

Commercial Rental Licenses (Rental of Retail, Wholesale, or Warehouse Space) are based on the square footage and use (Retail/Office or Wholesale/Warehouse). You will need the square footages and use in order to calculate your fees. Minimum and maximum fees apply. New commercial rental license fees consider the size and have set tiers to determine the fee per square foot. Renewals have a flat fee per square foot. 

Market Events are based on the number of booths or tables. There is a minimum fee of 4 tables/booths to a maximum of 50 tables/booths. The yearly fee amount is multiplied by the quantity of tables/booth you provide.

Tourist Home Registrations pay a flat fee for new license applications and for renewals. 

Some businesses may have additional fees, including but not limited to, Background Check Application processing, Pawnbroker Endorsement, and Sidewalk Cafe Endorsement. 

15. What happens if I do not renew my annual City of Missoula Business License?

Late renewals have penalty fees. 25% at one month past due, 50% at two months past due, and 100% penalty after three or more months past due. Businesses beyond the penalty fee period of four months are considered Delinquent and may be turned over to Code Compliance. Delinquent licenses may need to reapply for a business license. 

License Type	Expiration	25% Penalty	50% Penalty	100% Penalty
Liquor Business License	January 31st	March 1st	April 1st	May 1st
Contractor Business License	February 28th	April 1st	May 1st	June 1st
Rental Business License	April 30th	June 1st	July 1st	August 1st
General Business License	May 31st	July 1st	August 1st	September 1st
Itinerant Vendor Business License	May 31st	July 1st	August 1st	September 1st
Tourist Home Registrations	January 31st	No penalty.	No penalty.	No penalty.

16. What happens if I have moved my business to a new location?

A new business license application is required when the location (home based or commercial) changes. Business licenses are reviewed for code compliance in zoning and building, so are location based. You must submit a new application.

17. What happens if my general liability policy and/or required bonds are cancelled or expired?

Your business license locks if your insurance or bond information on file with the City of Missoula expires or is cancelled. You are unable to pull permits, schedule inspections, and renew your business license if your license is locked. Contractors must maintain current insurance and bond certificates with the City of Missoula.

The City of Missoula should be listed as a Certificate Holder on your insurance policy to ensure we receive your updated policy each year. Your provider should email your renewed policy or notifications of lapse in coverage to coordinators@ci.missoula.mt.us. The City does not reach out to or make requests for insurance certificates or bonds on your behalf.

18. What if I close my business and want to reopen it within the same year?

If your business closes and reopens within the same year, and you have NOT changed your physical location, ownership or nature of business, you can renew your license as usual. However, you will be subject to any penalties that have accumulated since the license expired. You must reapply if it has been more than one year since your license expired. 

19. What if I no longer perform Excavation or S/C/P in my business?

If you no longer provide that service, we can remove the bond from your license record and update your work description. Please note that bonds are NOT accepted on a job-by-job basis. If your business wishes to provide a service that requires a bond, an active bond must be provided and maintained with the City of Missoula.

Email coordinators@ci.missoula.mt.us to modify or update your insurance or bond associated with your business license.

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Cannabis

Show All Answers

1. Do I need a permit or license?

All cannabis-related businesses are required to obtain a 420 License to operate inside city limits. A cannabis related business is one that participates in the commercial cultivation, extraction, sale, testing, processing (including harvesting and curing), or manufacture of marijuana products intended for consumption by others.  Please be aware, commercial cannabis related businesses are not permitted in residential homes with the exception of medical marijuana delivery-only businesses (no sales) which are allowed as a home-based business. 

For information on plant limits for personal consumption please contact the State of Montana - Cannabis Control Division. 
Note: The city does not distinguish between medical and recreational cultivation, sales, manufacturing etc.

2. How do I apply for a permit/license?

Starting January 1st, 2023, all cannabis related businesses will be required to have an active '420 license'. You will be able to apply online by logging into the Citizen Access Portal. We encourage you to apply as soon as possible to allow staff sufficient review time and so as not to impact your business in any way.

3. How does the review process work?

Step 1: Apply for a 420 License - Create an account to apply online and pay your licensing fees. 

Step 2: Upload documents to the commercial building permit record - If you are required to upload additional documents, a commercial building permit (COM) is automatically created when you apply for a 420 License. Upload your change-of-use and/or hazardous material inventory statement (HMIS) documentation to this associated commercial building permit (COM). 

Step 3: City Review - Your application will be reviewed by 6+ different departments. 

Step 4: Pay the fees to get your approved commercial building permit issued - You will receive an email once the commercial building permit is approved with instructions on how to pay the associated fees, then your commercial building permit will be issued. 

Step 5: Pass Inspections - Contact the Fire Department directly (406-522-6210) to schedule your fire inspection. You will additionally need to pass a final building inspection, which can be scheduled via the online portal, and any associated M.E.P inspections. 

Step 6: 420 License is Issued!

4. How do I schedule an inspection?

Please note, a final building inspection can only be scheduled once you have an issued Commercial Building permit record. Please review the flowchart for a better understanding of when your permit will be in an issued status. Once permit has been issued, click on the 'schedule an inspection' button on the cannabis home page for instructions on how to schedule that inspection. To schedule an inspection with the Fire Department you will need to contact them directly, visit here or call 406-552-6210.

If there is no commercial building permit (COM) associated with your 420 license application such as with a dispensary-only business, you can schedule your fire inspection at any time. To schedule an inspection with the Fire Department you will need to contact them directly, visit here or call 406-552-6210. 

Delivery/transport only businesses that are home based businesses will not be required to have any inspections as part of their review process.

5. Will I need a change-of-use?

A change-of-use permit is a commercial building permit that changes the use of an existing building or tenant space from one approved use/occupancy classification to another as described in the International Building Code. It compares the code requirements of the existing use to the requirements of the proposed use and demonstrates how the building or tenant space meets the code requirements for the new use – any code deficiencies will need to be corrected prior to occupying the space/changing the use. A change-of-use permit is required anytime there is a full or partial change in occupancy classification or use of the space or an increase in the intensity of the use. 

A Hazardous Material Inventory Statement (HMIS) is required for all commercial cultivation and extraction facility even if the last approved use of the space was the same. The completed form should be uploaded to the associated commercial building permit which will be automatically created when you apply for your 420 License. This is because the operations and intensity of each individual facility or business owner vary and there may be an increase or decrease in canopy size or the Max Allowable Quantity (M.A.Q.) of solvents or combustible fibers (drying/processing) in each control area etc. 

When will the Building Department NOT require a change-of-use to obtain a 420 license?
Where there is a change in ownership or a new business is replacing an original business where the use is exactly the same, a change of use will most likely not be required assuming the hazardous materials inventory sheet does not indicate a change in intensity. Dispensaries moving into a space most recently permitted as a retail location (Mercantile Occupancy – M) would not require a change of use.

If I have previously completed a change-of-use will I need to do it again?
Due to the legalization of recreational marijuana, all dispensaries are now M (Mercantile) occupancies (like a retail store); previously they were reviewed/approved as a B (Business) occupancy under a patient care model. Due to the change in use/occupancy type, dispensaries that were previously permitted as a B occupancy will now need to complete a change-of-use to be an M occupancy. If you are an existing dispensary not currently approved as an M occupancy a change-of-use will be required. Note: If this applies to your existing dispensary you will be sent a letter saying you will need to complete a change-of-use before your 420 license will be approved. For other uses besides dispensing, you will most likely not be required to provide a new change-of-use unless the activities, location or intensity etc. has changed since your initial application or where the original information provided was unclear. 

What If I am still unsure of the most recently approved use of my proposed tenant space?
If you are still unsure, please email 420license@ci.missoula.mt.us (include the address, suite number, a description of how you plant o use the space and a good phone number to reach you at)

6. Will I need an Architect/Engineer?

A licensed professional architect or engineer is required for commercial projects and is required to stamp a change-of-use. 

The hazardous material inventory statement (HMIS) can be completed by the business owner as long as they do not exceed the maximum allowable quantities (MAQ) of hazardous materials. An architect may be helpful in advising you on how to complete your hazardous materials inventory statement (HMIS) without getting bumped into an H occupancy. Where you exceed one control area you will need an architect to submit plans demonstrating compliance with the code.

7. Will I need mechanical, electrical or plumbing permits?

Permits shall be purchased for all work associated with the new use/occupancy and commercial buildings require licensed electricians and plumbers to complete the work. Below is a list of additional permits commonly required for cannabis facilities.

• Electrical Permit: Dedicated outlets are needed for all mounted light fixtures, fans etc. (extension cords are not allowed for permanent fixtures.) Additionally, increased lighting/mechanical loads may require increasing the size of the electrical panel/breaker/service.
• Mechanical Permit: New exhaust fans shall be installed and exhausted to an approved location per the currently adopted IMC. To prevent noxious odors, we recommend using a carbon filter or other odor mitigation on your exhaust air. 
• Plumbing Permit: Where cultivation occurs, the building shall be equipped with an approved backflow prevention device on the service line. If you are using a hose or faucet to water the plants, it shall also be equipped with an approved backflow prevention device.

8. Can I install mechanical equipment, duct work, or exhaust fans myself?

Mechanical permits are required when vents and ducts are added, replaced, or relocated. This includes dryer vents, exhaust fans, range hood vents and extending heating ducts, adding registers, replacing furnaces and air conditioning units. A building owner can self-perform this work however they will still be required to pull a permit and pass all the necessary inspections. We strongly recommend you hire a professional as they will be familiar with the code requirements as well as how to identify and protect penetrations through rated assemblies in accordance with the code.

9. I have un-permitted work I need to resolve in order to get my license, now what?

For whatever reason, it happened and now you want to make it right! While we cannot make exceptions to the code, we will do our best to work with you in bringing the un-permitted work back into compliance. You will need to apply for all applicable permits related to the unpermitted work and the permits will be reviewed/inspected as if they were new. It will be the responsibility of the applicant to demonstrate code compliance and that may include exposing previously covered work for the inspection(s) and/or providing plans to obtain a permit.

10. How do I open a dispensary?

You will need to apply for a 420 License to open a dispensary in the City of Missoula. When choosing a business location for your dispensary (M - occupancy), we recommend trying to find a tenant space previously used as a retail store (M - occupancy) with a current City of Missoula business license. If dispensing is your only cannabis-related activity and you move into a space where the most recent approved use/occupancy classification was a retail store (M - occupancy), you will not be required to complete a change-of-use. You should also check with the Planning Department to verify if your use type will be allowed at your proposed location prior to applying for the 420 License. Please also note, the State of Montana - Cannabis Control Division will require a copy of your active 420 License as part of their review process. 

Planning Department: (406) 552-6625 cityzoner@ci.missoula.mt.us  
Link to GIS map: Coming soon!

11. What is the process for opening a cultivation business in the City of Missoula?

Proposed commercial cultivation businesses will need to apply for a 420 License and complete a Hazardous Material Inventory Statement (HMIS). If the tenant space was not previously used as a commercial cultivation facility with the exact same use and intensity level, then you will be required to work with a MT licensed professional architect or engineer to complete a change-of-use. If you are remodeling the interior of your tenant space for cultivation, you will need to prepare plans for review in the same fashion you would for any commercial interior remodel. Commercial projects are required to be stamped by a MT licensed professional. The State of Montana - Cannabis Control Division will require a copy of your issued 420 license as part of their review process.

Note: Dry plant material is considered combustible fiber, which is a hazardous material in the IBC and will need to be documented on your Hazardous Materials Inventory Statement (HMIS)

12. Can I grow Cannabis plants in my home?

As of January 2022, new commercial cultivation businesses are no longer approved for operations in residential homes. For information on plant limits for personal consumption please contact the State of Montana - Cannabis Control Division. The City of Missoula does not regulate plants for personal consumption, the limit is set by the State of Montana. Plants used for personal consumption shall not be visible to the public and shall be locked or otherwise secured.

13. What is the process for opening an extraction business in the City of Missoula?

You will need to apply for a 420 License and likely work with a MT licensed professional architect or engineer to complete a change-of-use and a Hazardous Material Inventory Statement (HMIS). If you are remodeling the interior of your tenant space, you will need to prepare plans for review in the same fashion you would for any commercial interior remodel; most extraction change-of-use permits will require a full plan set for review and commercial projects are required to be stamped by a MT licensed professional. The State of Montana - Cannabis Control Division will require a copy of your issued 420 license as part of their review process.

14. How do I add a use to my existing business license or 420 license?

You will need to apply for a Commercial Building Permit (COM permit) and work with a MT licensed professional architect or engineer to complete a partial change-of-use and update your Hazardous Material Inventory Statement (HMIS). If you are remodeling the interior of your business, you will need to prepare plans for review in the same fashion you would for any commercial interior remodel; commercial projects are required to be stamped by a MT licensed professional. 

Note: Dry plant material is considered combustible fiber, which is a hazardous material in the IBC. 

15. How do I increase the canopy area of my existing business license?

You will need to apply for a Commercial Building Permit (COM permit) and work with a licensed professional architect or engineer to complete a partial change-of-use and update your Hazardous Material Inventory Statement (HMIS). If you are remodeling the interior of your business, you will need to prepare plans for review in the same fashion you would for any commercial interior remodel; commercial projects are required to be stamped by a MT licensed professional. Note: Dry plant material is considered combustible fiber, which is a hazardous material in the International Building Code. 

You should contact the Planning Department to confirm if you are able to expand your canopy area prior to application.
Planning Department: (406) 552-6625 cityzoner@ci.missoula.mt.us 

16. How is my canopy area calculated?

Example: A 5'x5' canopy area stacked 2 high has a total canopy area of 50 SF and a canopy footprint of 25 SF.

17. When is my business able to switch from medical to recreational?

• Existing cannabis businesses approved before November 3, 2020 can switch to recreational use once their 420 License has been issued.  
• Existing cannabis businesses approved after November 3, 2020 can switch to recreational on July 1, 2023.
• Existing cannabis businesses can apply to add uses (extraction, cultivation etc.) now or increase their canopy size.
• Anyone can apply for a recreational business use on or after July, 1 2023.
• Per State regulations, no new cannabis licenses will be issued in 2022.

18. Are there odor or air quality restrictions?

Effective September 7th, 2022 Title 5, the Business Licenses and Regulation Code, was amended to include air quality mitigation measures for cannabis cultivation and cannabis manufacturing businesses. New and existing cannabis cultivation or manufacturing businesses must install and maintain carbon filters. The carbon filters and associated fan must be sized and installed to circulate air equal to the volume of the room used for cultivating or manufacturing no less than once per every 5 minutes. Several filters may be used to meet this requirement. To find out if your carbon filter is properly sized for the room, dived the volume of the room used for cultivating or manufacturing (length x width x height) by the exchange rate which is 5 minutes. The resulting number in cubic feet per minute is the requirement that must correspond to the fan and filter specifications. If you need assistance calculating the requirement, contact ZoningDesk@ci.missoula.mt.us. To show compliance at the time of permitting, provide the manufacturer specifications for the carbon filters used at your business and dimensions of the cultivation or manufacturing room.

19. Are there energy use restrictions for cannabis cultivation?

There are no requirements for energy usage at cannabis cultivation businesses. The State of Montana does not allow local jurisdictions to regulate energy usage beyond the requirements of building code. In the future, energy conservation incentives may be provided through code amendments, though none are proposed at this time. To stay up to date on potential development of incentives, visit Engage Missoula.

20. How do I submit a complaint related to Cannabis?

You can submit a citizen complaint by filling out the citizen complaint form.

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Capt. John Mullan

Show All Answers

1. Why is the neighborhood called "Captain John Mullan"?

One of the defining features of our neighborhood is our only east-west through road - Mullan Road. It was named for Lieutenant (later Captain) John Mullan, whose crew surveyed and built it way back in 1855. In fact, the settlement that became Missoula got its start in our neighborhood in 1860. It was begun by Christopher Higgins and Francis Worden and called "Hell Gate." The main settlement moved to what's now downtown Missoula beginning in 1866 to be closer to the Missoula Mills, which were powered by water from Rattlesnake Creek, and our area has only become re-urbanized in the last few years.

2. Does the neighborhood include County residents in the area?

Not officially - Neighborhood Councils are officially for City residents only. However, we encourage people who live in our area to attend our meetings and work with us. When items come up for a vote, only votes from City residents officially "count", but we do consider County residents' votes and report them separately to the County Commissioners.

3. Where do I sign up to be notified about news affecting residents in the Captain John Mullan Neighborhood?

Visit Notify Me on the City website to sign up for email/text messages. Captain John Mullan Notify Me

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Cemetery

Show All Answers

1. Who is interred in the cemetery?

Search the cemetery interment registry.

2. Who has the right to be interred in a grave site?

See ownership rights.

3. Can I plant flowers on my grave?

See flower beds and boxes and decorations and flowers.

4. What decorations can I place on my grave?

Glass is always prohibited and will be removed. Please review decoration guidelines

5. How soon can I schedule an interment?

Contact the cemetery as soon as possible. Please review interment arrangements.

6. How many people can be interred in a grave?

Our standard graves allow two interments while our family cremation graves allow four interments.  Please review interment arrangements or family cremation section

7. Is the cemetery full?

No.  We have many options currently available.  Please review our burial and cremation options for sale.

8. Can walking / running groups use the cemetery?

Yes. All groups are welcome please call office for questions 552-6070

9. Are there public restrooms on site?

Yes. There are public restrooms on Russell street just north of the cemetery office. There are no facilities out on the grounds.

10. Can I scatter cremains at Missoula City Cemetery?

No. Missoula City Cemetery prohibits the spreading of cremations within cemetery grounds. Please see cemetery policy Scattering of Cremations

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Cemetery - Cleaning

Show All Answers

1. How much is it to clean my monument stone?

The cemetery has a price by quote for monument cleaning. Please contact the cemetery office or fill out our cleaning quote request form. Liability Cleaning Waiver

2. If my stone is damaged while cleaning will the cemetery repair it?

No. By signing the liability waiver and understanding the risk, the cemetery is not responsible in case of damages. Please see the Liability Waiver for more detailed information.

3. Will the cemetery clean my bronze marker?

No. Cleaning service is for stone monuments only.

4. How often can my monument be cleaned?

It all depends on the age of the monument and material of the monument. Monuments made of marble or limestone need only be cleaned every ten years. Modern granite stones are more sturdy and can handle more frequent cleanings.

5. There is a historic marker that is dirty, can I pay to have it cleaned?

Please see monument regulations regarding ownership of monuments placed at Missoula City Cemetery.

6. If my stone is leaning can the cemetery level it?

Yes. As part of a monument cleaning quote, issues such as a cracked or not level foundation will be marked on the quote with your choice for the cemetery to repair it.

7. My monument is breaking, can the cemetery fix it?

No. The cleaning quote is for monument cleaning, foundation leveling, and other site fixes. A broken monument will need a monument company to repair or replace the stone.

8. Why should I clean my monument?

Mold, mildew, algae, and lichens feed on the stone and because of this are actually destroying the monument.

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City Attorney

Show All Answers

1. Can the City Attorney's Office give me legal advice?

No, the City Attorney's Office is responsible for representing the interests of the City of Missoula as a whole and prosecuting misdemeanor crimes. We are not able to offer legal advice or opinions to citizens.

Montana Law Help

2. Who do I contact if I have been the victim of a crime?

Contact the Crime Victim Advocate at (406) 258-3830. For additional information, view the

Crime Victim Advocate Program website

3. Whom should I contact with landlord / tenant issues?

The City Attorney's office cannot assist with landlord / tenant issues. You can find information at Housing (Montana Law Help).

4. Where can I find legal advice on family law and divorce?

The City Attorney's office does not handle family law matters. For information and forms, visit District Court / Divorce & Parenting

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City Clerk

Show All Answers

1. When are City Council agendas, minutes and packets posted on the website?

Generally, we post the council's packet containing the agenda, minutes, committee minutes, and other documents late on the Friday afternoon prior to a Council meeting. You can sign up to be notified when these documents are posted and to find out what the Council did when the meeting is over.
Sign up now

2. What are the dates, times and locations for city council meetings?

The City Council meets the first four Mondays of each month, except for legal holidays. City Council meetings begin at 6 p.m. and are currently being held virtually. Please visit the meetings page for more information about how to attend. 

The City observes the following legal holidays: 

• New Year’s Day—January 1st 
• Martin Luther King, Jr. Day—the third Monday in January 
• President’s Day---the third Monday in February 
• Memorial Day—the last Monday in May 
• Independence Day—July 4th 
• Labor Day—the 1st Monday in September 
• Columbus Day—the 2nd Monday in October
• Election Day—the 2nd Tuesday in November, even numbered years 
• Veteran’s Day—November 11th 
• Thanksgiving Day—the fourth Thursday in November 
• Christmas Day—December 25th

Click here to view the dates Council will not hold a meeting.

3. How do I sign up to receive the City Council agenda and action summary?

Visit "Notify Me" to sign up. Go to notify me

4. How can I get notified when City Council committees are meeting?

Visit "Notify Me" and sign up. Sign up...

5. How do I contact the cable company about my cable service/bill?

Call them toll free at 1-877-273-7626.

6. How do I file a complaint about my cable service?

Under the city's cable TV franchise agreement with the cable company, the City Clerk can assist city residents with certain types of cable TV complaints they have been unable to resolve. Fill out a complaint form...

7. How do I get a marriage license?

Marriage licenses are issued by the Missoula County Clerk of District Court. Their phone number is 406-258-4780. Visit their website for more information.

8. Whom do I talk with about getting a divorce?

Contact the Missoula County Clerk of District Court. Their phone number is 406-258-4780. Visit their website...

9. How do I pay a traffic ticket or fine?

If the ticket was issued by a Missoula city police officer (blue uniform), pay the ticket at the Missoula Municipal Court, City Hall, 435 Ryman, Missoula, MT 59802. If the ticket was issued by a County sheriff or the highway patrol (brown uniform), pay the ticket at the Missoula County Justice Court, Missoula County Courthouse, 200 W. Broadway, Missoula, MT 59802.

10. How do I find out who owns a piece of property?

The Missoula County property information system can help. You will need to have at least one of the following pieces of information: property address, tax ID number, or geocode number. You can also find out information using a map to pinpoint the location. More...

11. Do I need a city business license? How do I get one?

Visit Business Licensing to find out if you need a license and the procedure to apply for one. More...

12. Where do I get a copy of a birth/death certificate?

Contact the Missoula County Clerk and Recorder's office. Their phone number is 406-258-4752. Visit their website...

13. Whom do I talk with about child support?

Contact the Missoula County Clerk of District Court Their phone number is 406-258-4780. More...

14. I've been assigned to perform community service. What do I do?

Contact the community service program at 2350 Mullan Road. Phone 406-541-9200.

15. How do I contact the Better Business Bureau?

The Spokane Better Business Bureau serves Montana. If you have a complaint or want to check out a business before engaging their services, here is the contact information:

508 W. Sixth Avenue, Suite 401
Spokane, WA 99204
E-Mail: info@thelocalbbb.com
Ph.: 509-455-4200 24 hours-a-day
Toll Free: 800-356-1007
Visit their website...

16. Where do I get a passport?

The U.S. postal service issues passports. To apply for a passport in Missoula, contact the post office located at 1100 Kent Street.

17. Whom do I contact about getting a license plate/tags for my vehicle?

Contact the Missoula County Motor Vehicle Department. Their phone number is: (406) 258-4747 Visit their website...

18. Whom do I contact to renew/get a driver's license?

Driver's licenses are issued by the State of Montana.
Missoula Driver's Licensing Station
2681 Palmer St., Suite A
Missoula, MT 59808
Ph.: 406-329-1355
Visit their website...

19. How do I contact small claims court?

Missoula County Justice Court deals with small claims totaling less than $7,000. Their phone number is 406-258-3470.

20. Who do I contact to have property tax ownership records updated (new owner and/or address)?

Contact the Montana Department of Revenue at 329-1400

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City Council

Show All Answers

1. What ward do I live in?

Visit the city's ward map to determine which ward you live in.

Ward map...

2. How do I contact my City Council representatives?

You can call, e-mail, or write individual city council representatives. 

You can e-mail all 12 City Council members at: council@ci.missoula.mt.us, or leave them a voicemail at: 406-552-6012. *These emails and voicemails are public records and will be published on the city website.

Council Directory

3. How do I view City Council meetings and comment on agenda items during COVID-19?

WATCH MEETINGS
Streaming Online Live and On Demand:
www.ci.missoula.mt.us/webcasts
MCAT Cable TV:
Spectrum TV Channel 190

PUBLIC COMMENT
eComment: NEW!
1. Visit www.ci.missoula.mt.us/webcasts,
2. Find the meeting you want to comment on and click on “Open for Comments”
3. Click the agenda item you want to leave a comment on, and click “Leave Comment.”
4. Enter your first and last name and email address. Indicate if you want your email address to be published.
5. Type your comment and submit it.
eComments are reviewed and published with the agenda item.

Live meeting public comment phone line:
Live call in phone numbers:
1 (253) 215-8782
1 (267) 831-0333
1 (301) 715-8592
1 (877) 853-5257 (landlines only)
1 (888) 475-4499 (landlines only)
Meeting ID: 960 049 3694

Voicemail (Council only:) NEW!
NOTE: Voicemail is not played on the air. It is published on the Council’s webpage:
406-552-6012

Mail:
City Clerk, 435 Ryman, Missoula, MT 59802

Day of meeting drop off:
Beginning one half hour prior to the start of a virtual public meeting citizens can drop off written comments in a drop box at 140 W. Pine St. Comments will be read during the relevant agenda item’s public comment period.

Email:
City Council & Mayor
NOTE: Council e-mail is not read on the air. It is published on the Council’s webpage:
council@ci.missoula.mt.us mayor@ci.missoula.mt.us
Boards & Commissions:
clerk@ci.missoula.mt.us

4. What is the procedure to testify at city council meetings or committee meetings?

The presiding officer will ask for public comment on each item listed on the agenda. If you'd like to comment about something that isn't on the agenda, there is time at the beginning of every meeting for public comment on items that aren't on the agenda. When the presiding officer calls for public comment, step up to lectern, adjust the microphone so you can be heard clearly. State your name and address for the record and make your comments. If there are a large number of people who want to speak during the meeting, the presiding officer may set time limits.

5. How do I submit written comments to the City Council, if I can't be at the meeting?

You can e-mail the City Council or write to them:
City Council
435 Ryman
Missoula, MT 59802

6. How do I sign up to receive agendas or find out what happened the Council meeting?

Sign up to have City Council agendas and action summaries sent to your inbox. Sign me up!

7. How do I find out when council committees are meeting or what they are discussing?

We publish a committee schedule that lists when Council committees are meeting and what they will take up. The schedule is finalized after the Council meeting. Latest committee schedule

8. How do I sign up to receive the committee schedule

Sign up to have the committee schedule delivered to your inbox. Sign me up!

9. Which city council member should I contact with my concerns?

It's up to you. You can e-mail all the city council members at one time, or you can contact both or either of your ward representatives with your concerns. Council Directory

10. Are city council meetings and city council committee meetings open to the public?

Yes. Members of the public are welcome and encouraged to attend and offer public comments.

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Digital Plan Review

Show All Answers

1. What is digital plan review?

Digital plan review is the environmentally friendly process of reviewing building plans without the use of paper blueprints. Your blueprints are submitted to Development Services by means of a digital file that is prepared by your Architect or electronic drafting company.

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Elections

Show All Answers

1. What are the requirements to run for City Council?

Candidates must be registered to vote. Candidates for the office of council member and council members must reside in the ward they represent.

2. What are the requirements to run for Mayor?

You must be a registered voter who lives in the City of Missoula to seek and hold the office of Mayor.

3. What are the requirements to run for Municipal Court Judge?

Municipal Court judges must meet statutory requirements in order to serve.

Montana State Law, Title 3, Chapter 6

[Check out the statute...]

4. How do I find out who has filed to run for City Council, Mayor, or Municipal Court Judge?

Contact the Missoula County Elections office at 406-258-4751.

5. Where do I vote?

Contact the Missoula County Elections office at 406-258-4751.

6. How do I request an absentee ballot?

Contact the Missoula County Elections office at 406-258-4751.

7. What is the deadline to request an absentee ballot?

Contact the Missoula County Elections office at 406-258-4751.

8. What are the election results for the City election?

Contact the Missoula County Elections office at 406-258-4751.

9. What are the City wards?

City Ward Map

ward map.

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Energy Conservation

Show All Answers

1. What do I do with sensitive and shredded documents?

The new All-In-One program does not replace existing services for confidential or sensitive shredded documents. As such, continue to treat confidential or sensitive documents as you have previously. Non-confidential or sensitive shredded documents may be placed in the All-In-One bins. However, they must be contained in a paper bag with the top rolled closed.

2. Why don't the blue bins have liners?

For one, liners create more waste. Further, they clog up the recycling separators and sorters at the Materials Recovery Facility (MRF). Finally, contamination can send materials perfectly suited for recycling to the landfill. All-In-One blue bins with no liners reinforce the action of placing only acceptable, cleaned and rinsed materials in them. Please be thoughtful when placing materials in the blue bins. Please help us keep contamination to a minimum for program success.

3. What happens to All-In-Once recyclables after they are collected?

All-In-One recyclables are baled as a conglomerate and sent to a Materials Recovery Facility (MRF) in Washington. MRF's are specialized plants that receive, separate and prepare recyclable materials for marketing to end-user manufacturers.

4. Can I keep my old trash can? Why do they all look the same?

Bin coloring and sizing consistency fosters easy understanding, increased recycling and lowers contamination. In short, blue = All-In-One recycling and Black = Landfill. Further, it supports the proper collection and maximum respect for our custodial staff from Opportunity Resources, Inc.

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Engineering

Show All Answers

1. Do I need a permit to build a new fence?

If you want to build any new fence or replace, reconstruct, or repair 25 feet or more of an existing fence, you must obtain a fence permit from Development Services. If you need more information, call (406) 552-6630 or view the codes and download the application at our

Fence Permits Page

2. What sidewalk maintenance must property owners do?

Property owners are responsible for the maintenance of the sidewalks adjacent to their property. This includes removing snow, ice, and debris by 9:00 AM following a snowfall event. In addition to snow removal, owners are responsible for repair or replacement of hazardous/deteriorated sidewalk in front of and adjacent to their property. To report a sidewalk that has not been cleared or one that is a trip hazard, call (406) 552-6630. Missoula Municipal Code 12.16

3. Do I need a permit to repair an existing fence?

If you are repairing 25 feet or more, you must obtain a fence permit from the Development Services. For more information, call (406) 552-6630 or view the codes and download the application at our

Fence Permits Page.

4. When do I need an Accessibility Permit?

These permits may be required as part of a building permit for publicly accessed buildings and can be obtained at Development Services. Prices are listed on the current

Fee Schedule

5. When do I need a Storm Water Permit?

The City of Missoula is required to comply with the conditions of our General Permit for Storm Water Discharges associated with Small Municipal Separate Storm Sewer Systems (MS4 Permit). To ensure compliance with federal and state environmental regulations, the City has implemented a Storm Water Permit. Please read our new Fact Sheet for more information.

Grading, Drainage, and Erosion Permits.

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Excavation Permit

Show All Answers

1. Who can pull an excavation, sewer, water, storm, or right-of-way construction permit?

Excavation, sewer, water, storm, and ROW construction permits are issued only to a licensed and bonded contractor. Information on obtaining a City of Missoula business license is available from  Community Planning, Development, and Innovation Department. An expired business license, certificate of liability insurance, bonding document or professional certifications can cause delay in issuance of permit.

2. What is required for concrete permits?

In addition to information provided on the permit application, a certified ACI Flatwork Finisher is required for all types of permit records where concrete work is being done in the ROW. Concrete work on private property does not require an ACI.

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Family Cremation

Show All Answers

1. Can I add or change my grave assignments?

Yes. Please review ownership rights

2. Do I have to inscribe on both sides of the monument?

Names on a monument must reflect where an individual is interred. Please review monument regulations.

3. Can I have a flower bed or box?

No. This area is restricted to vases on a hearth only. Please review rules for our family cremation section.

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Farviews-Pattee Canyon

Show All Answers

1. Where do I sign up to be notified about news affecting residents in the Farviews/Pattee Canyon Neighborhood?

Visit Notify Me on the City website to sign up for email/text messages. Farviews/Pattee Canyon Notify Me

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Fence Permits

Show All Answers

1. I want to install a fence. What permit do I need?

You need a Fence Permit to install a fence. 

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Finance SID’s

Show All Answers

1. What is an Special Improvement District (SID)

Special Improvement Districts (SIDs) serve two primary functions. The first is the creation of some form of infrastructure, such as sewer lines or roads. The second is for the maintenance of some facility or service the City provides, such as street lighting.
SIDs are created by action of the City Council. First, a resolution of intent is passed and advertised in the newspaper. This notifies the people who will be effected by the SID. Citizens have the opportunity to protest and make public comments. If the protest hasn't been sufficient to cancel the project a final resolution is passed.
For more information regarding SIDs, please contact (406) 552-6111

2. How are the costs determined and how are they assessed?

The costs are distributed across the properties benefiting from the new infrastructure or maintenance (the district). State law allows the distribution to be done on the basis of the area of each parcel in the district, the assessed value of each parcel, number of parcels, front footage of each parcel bordering a street, or a combination of these methods.Selling bonds that are paid off over a period of up to 20 years pays for the costs of the improvements or maintenance. The City in turn assesses the parcels in the district to generate the money needed to pay off the bonds. The interest rate charged by the City is the average interest rate payable on the outstanding bonds, plus up to 1% to cover the administration costs. The assessment appears on the property owner's yearly property tax bill, which is mailed in October. The first half is due by November 30 and the second half is due by May 31 to avoid penalty. If you want to pay off your assessment, please contact the City Finance Office at (406) 552-6111 or 552-6119 for the amount. Having your parcel number is helpful, but not essential.

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Fire Department

Show All Answers

1. My insurance company needs to know my Fire Protection Class Rating. What is it?

The City of Missoula was notified that as of September 1, 1999, we have been upgraded to a Class 3 Rating, up from a Class 4 Rating by the Insurance Services Office (ISO). The classification is only based on businesses and residences located within the City limits. This rating is determined by ISO by evaluating water supply, the fire department, and the category of receiving and handling of alarms (through the 9-1-1 Center). For more information, call us at (406) 552-6210.

2. How can I reserve a Fire Department public meeting room?

Call (406) 552-6210 during business hours. Be advised there are some qualification requirements and general use guidelines for any group wishing to use our meeting rooms.

3. How do I request a record from the Missoula Fire Department?

Missoula Fire Department Records Request

4. When is the outdoor burning season and how can I get a permit?

Outdoor burning begins on March 1st and usually runs through August 31st unless conditions determine otherwise. Missoula City residents must have one acre of land to obtain a burn permit. Burn permits will cost $5 this year and can be obtained on-line at www.burnpermits.mt.gov or at the City-County Health Dept. at 301 W. Alder during normal business hours. Burn Permit - Outdoor Burning / Bonfire

5. Do I need a permit for a bonfire?

Yes, outdoor burning such as bonfires requires a permit.
Burn Permit - Outdoor Burning / Bonfire

6. Does the Fire Department trade patches?

The Missoula Fire Department does not donate, sell or trade fire department patches or insignia at this time.

7. Where can I dispose of expired prescriptions, needles and "sharp"?

Missoula Fire Department does not have a drop-box for any of these items.

Missoula Police Department does accept expired prescriptions in a drop box located outside their offices at City Hall. 

For needles and "sharps", we recommend contacting your local trash collector to schedule a pick-up. You can also call a local hospital or pharmacy to ask if they accept them. If you find an improperly disposed sharp, the Missoula Aid Alliance can help; contact their hotline at 406-493-2502 and they will follow-up. 

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Flowers

Show All Answers

1. Can I plant flowers on my grave?

The cemetery offers annual paid flower bed or box options. To order this service please contact the cemetery office 406-552-6070.  All our decoration and flower rules can be found at Grounds Regulations

2. Who maintains my flowers?

Families are responsible to plant, weed, and maintain their annual paid flower beds and to weed their annual regulation flower boxes.  Beds or boxes that become unsightly or overgrown with weeds will be removed without notice, including those planted by local florists.  Please review grounds regulations

3. Is water for flowers available on the grounds?

Water is available at the faucets by the office. Please bring a container to transport your water to your grave. The large sprinklers on the grounds are available only if the irrigation is running in that section of the cemetery.

4. When are flower beds ready for planting?

Beds are ready for planting ten days prior to Memorial Day.

5. When do the flower boxes arrive at the cemetery?

Flower boxes arrive at the cemetery on the Thursday prior to Memorial Day.

6. Why didn't I receive an invoice?

Only actively paid flower invoices remain on next year's invoice list. If you did not receive an invoice please contact the cemetery office at 406-552-6070.

7. What can I plant in my flower bed?

Plantings are restricted to annual flowers only. Perennials and shrubs are prohibited and will be removed without notice.

8. What if my flowers are stolen?

Theft is a crime. The cemetery is not responsible for vandalized, stolen, or damaged items. Please see grounds regulations.

9. What kind of decorations can I place on the grounds?

Glass is always prohibited and will be removed. Please review information please review our Grounds Regulations

10. What if my flowers are damaged or die?

The most common cause of damage to flowers is from wildlife eating them. The second most common cause is weather. Families are responsible for the regular maintenance of their flowers.

11. When are flower beds and boxes removed from my grave?

Flower beds and boxes are removed from all graves beginning the day after Labor Day.

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Franklin to the Fort

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1. How old are the oldest sidewalks in F2F?

Built in 1913.

2. Why is Catlin Street so wide and zoned commercial?

It used to be a street car track. The city's street car barns were located where the Forest Service now has its Service Depot south of 14th Street.

3. Where do I sign up to be notified about news affecting residents in the Franklin to the Fort Neighborhood?

Visit Notify Me on the City website to sign up for email/text messages. Franklin to the Fort Notify Me

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General FAQs

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1. How do I contact a city/county department?

???

2. Where can I find the answers to my frequently asked questions?

You can find FAQs for specific topics by navigating to the relevant web page, or you can view all FAQs for the City here.

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Grant Creek

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1. Where do I sign up to be notified about news affecting residents in the Grant Creek Neighborhood?

Visit Notify Me on the City website to sign up for email/text messages. Grant Creek Notify Me

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Heart of Missoula

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1. Where do I sign up to be notified about news affecting residents in the Heart of Missoula Neighborhood?

Visit Notify Me on the City website to sign up for email/text messages. Heart of Missoula Notify Me

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Homelessness

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1. Why has Reaching Home: Missoula’s 10-Year Plan to End Homelessness not ended homelessness?

The federal government coined the phrase “ending homelessness” in 2009 and inspired several hundred U.S. communities to create plans to create systems that make homelessness rare, brief and one-time-only. People will always lose their homes, but those systems should provide immediate responses for people who fall into homelessness, effectively ending chronic homelessness.

In Missoula, the City-County plan has created the Missoula Coordinated Entry System. It works to prevent people from becoming homeless, divert households that are homeless for the first time, streamline services and prioritize limited housing resources to the most vulnerable people needing housing. Twenty-seven local agencies partner in the system, and 15 agencies have access to Missoula’s Homeless Management Information System, also coordinated under the 10- Year Plan, which provides instant digital access for service providers for quick responses to individual needs.

The solution to homelessness is housing. Missoula’s situation is compounded by rising housing prices and local wages that are not keeping pace to support those costs. According to the Massachusetts Institute of Technology’s Living Wage Calculator, one adult with no children working in Missoula County in 2018 needed to make a full-time hourly wage of $11.93 to support themselves. Montana’s wage in 2018 was $8.30 an hour, so even someone working a full-time job could struggle to afford stable housing. In fact, 40 percent of people seeking shelter at the Poverello Center homeless shelter are employed. In Missoula, the poverty rate is 19.8 percent, and the rate is 14.3 percent in Missoula County. Both figures are higher than the national averages.

2. Why is local government allowing people to live outdoors, some in “encampments”?

The U.S. Supreme Court recently reaffirmed that cities cannot criminalize homelessness, for instance ticketing people for sleeping in public areas. Police officers and sheriff’s deputies can remove camps from public property, but this usually worsens the situation for all: Local governments have a legal obligation to store people’s property; issuing citations for local ordinances attempts to fine people who have no money, often tarnishing people’s records, which furthers their inability to pass landlords’ applications; dispersing people throughout the community makes them more vulnerable to criminals and more difficult for service providers to find should they have good news about housing; and usually people relocate elsewhere in the community, lacking resources to travel far.

People who have been living outdoors and outside mainstream society for some time often need considerable time to regain trust that someone from “the system” actually intends to help them. Missoula’s professional service providers, such as those who work for the Poverello Center’s Homeless Outreach Teams and Hope Rescue Mission, work to rebuild trust. They also work to bring people into the services they need, such as health care, food assistance, financial support, disability assistance and treatment for mental health and substance use. In 2019, outreach providers helped 20 households of people experiencing homelessness and sleeping on the streets find permanent housing.

3. Why don’t the police arrest people for panhandling?

Panhandling – simply asking for money -- is protected as free speech by the U.S. Constitution. The City of Missoula has ordinances in place that prohibit aggressive panhandling – following people to their cars and repeatedly demanding money, panhandling within certain distances of bank machines and outdoor dining and holding up signs that are not truthful. Police officers can cite people for these offenses. However, those tickets are often a case of attempting to extract fines from people with no money and who are disproportionately harmed by a record of offenses when they attempt to get housing. Missoula’s Downtown Police Officer helps redirect behaviors as well as issue tickets.

4. Why don’t police arrest people who are drunk in public, for instance on the Courthouse lawn?

Montana is one of the few states in the country where it is not illegal to be drunk in public. The Montana Constitution prohibits all cities from creating ordinances that would make it so, with the idea that alcoholism is a disease, not a crime. Law enforcement officers can detain people for their own safety if they are very intoxicated, but they must take them to a medical facility or other safe environment. When severe alcoholics are taken to the Missoula County jail for serious crimes, they must be monitored and provided medical care, at great public expense.

5. Most homeless people are from other places. Why do we take care of them?

Data show that the majority of people experiencing homelessness in Missoula lived in Missoula County when they became homeless. Missoula’s services are a regional draw because outlying rural communities often do not have those resources. Missoula is a regional hub for everybody, for medical care, bulk groceries, financial services and more.

Local government leaders in Missoula have heard loudly and clearly from residents that they wish to be a welcoming community and do not wish to turn their backs on people in need, at the individual or local government levels.

6. What about the public health concerns about trash building up in camps?

Trash in encampments is a serious concern, especially in a flood plain such as the area around the Reserve Street bridge. Neither the City nor the County is in the business of hauling or landfilling municipal trash; the area is served by private companies. The Missoula City-County Health Department has a role in investigating complaints about unmanaged garbage and trash, but it’s clear that issuing tickets or fines to indigent people would be ineffective. The outreach workers who regularly visit people living near the bridge hold cleanup days and remove trash in cooperation with the area’s private garbage hauler as well as the people staying in the camps.

7. Why doesn’t the City make the Reserve Street bridge riverfront area into a park?

The area is not inside the city limits, and it is in a flood plain and so not appropriate for developed park facilities. It does not meet the City’s current standards for acquisition as open space because of problems with public access; safety and security because of limited visibility; and environmental conditions that would have to be remediated.

8. Is Missoula in line to become the next Portland, Seattle or San Francisco in number of people experiencing homelessness?

Missoula does have people experiencing homelessness, but that is far less proportionately of the population than in those larger cities. By working on a system-wide approach and addressing housing solutions, the City and County’s goal is to make sure homelessness is as brief as possible and is a one-time event. Missoula has seen a noticeable improvement in helping many of the homeless people who were visible downtown transition into a stable living environment.

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Housing Funding

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1. How do I get money for my project?

The Unified Funding Round includes multiple funding sources and starts in December each year when application materials are posted. This includes the Affordable Housing Trust Fund (AHTF), HOME Investment Partnerships funds, and Community Development Block Grant (CDBG) monies. Urgent and emergent projects that prevent housing displacement can apply for funding from the Affordable Housing Trust Fund Reserve Balance, which is 20% of the trust fund’s balance. Please reach out to the team if you have questions!

2. What kind of regulations do I have to follow per funding source?

Each of our funding sources come with their own regulations and requirements based on federal law or city ordinance. Awardees must always follow the rules implemented by the Fair Housing Law. Awardees must not displace any individuals; if so, they must cover relocation costs. A brief overview of some standard federal regulations can be found here and potential applicants are encouraged to reach out to staff for more information. 

3. What does applying for funding entail?

 Applying for any of the funding sources is done through the same application. You can list your preferred funding source, but staff will help determine which funding source is the best fit. The full application process involves a short pre-application, followed by a consultation with staff. Eligible projects are then invited to complete a full application that includes basic project information, a budget, and other supporting documents.

4. When can I apply?

During the Unified Round, which starts in December. Urgent and emergent projects that prevent housing displacement can apply for the Affordable Housing Trust Fund Reserve Balance.

5. What is AMI (Area Median Income)?

Area Median Income (AMI) is used to determine whether housing is affordable to a household based on the number of members in the household and their income. AMI is the household income for the middle household in a region. To learn more about Missoula’s AMI check out this graphic.

6. What is LMI (Low-Moderate Income)?

Community Development Block Grant (CDBG) and HOME Investment Partnership funds must primarily support low- and moderate- income people and areas. The U.S. Department of Housing & Urban Development uses a shorthand, “LMI” to refer to these populations. A low-income person is someone whose total annual income is 50% or less of the Area Median Income (AMI) or average income for the community where they live. A moderate-income person is someone whose total annual income is above 50% but less than 80% of the AMI or average income for the community where they live. For more information about what “LMI” means in Missoula, click here

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Human Resources

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1. I need information on the Low Income Energy Assistance Program (LIEAP), food stamps, welfare and Medicaid. Who should I contact?

Contact the Human Resource Council at 728-3710 or dial 211.

2. How do I find out about job openings?

The Missoula Job Service, postings at City Hall or Employment Opportunities on this website.

3. Can I submit an application for a position that is not open?

Applications are only accepted for currently open positions.

4. Can I submit my resume to keep on file?

Applications are only accepted for currently open positions.

5. I missed the application deadline, can I still apply?

The City only accepts applications that are received before the deadline.

6. How do I know when a job has been filled?

View Employment Opportunities or contact Human Resources M-F, 8:00 a.m. to 5:00 p.m.

7. Will I automatically be considered for other positions if I previously submitted an application?

Each position requires a separate job application.

8. How do I apply for a Firefighter or Police Officer position?

Employment Opportunities

9. Where can I get a copy of my W-2?

Contact Payroll at 552-6114.

10. Who do I contact to update my address and/or phone number?

Fill out an Employee Record Change and return to Human Resources.

11. What benefits are offered to City of Missoula employees?

City of Missoula Employee Benefits.

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Interments

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1. What if I find an error in the interment registry?

Cemetery records are only as accurate as the documentation received on file at the cemetery. The cemetery needs a legal document showing the correct spelling or dates before information can be changed.

2. What does 'Ledger' mean in place of a registry number?

When the cemetery was established in 1884 burial records were very simplistic. A ledger entry was made for each interment.  Entry included the decedent's name, date of death, grave location, and date of interment. No other information is available for these records.

3. Who was the first person interred in the cemetery?

An undated stone lies within the cemetery inscribed “In Memory of John R. Reynolds, First Person Buried in This Cemetery.” To date, no record of this individual has ever been found.

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Legislature

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1. How can I receive alerts on important bills the City is tracking?

You can sign up for notifications to receive email or text alerts when important bills have upcoming actions.  The City tracks a lot of legislation, but will only send alerts when there is action pending on our highest-priority bills, such as property tax reform, housing initiatives, tax increment financing, mental health and crisis services, and renewable energy.

2. Should I contact the City Council or the Montana Legislature about my opinions?

You can reach out to City Council to request that the City of Missoula take a specific stance on a bill, but the City of Missoula as an organization only has one voice in Helena.  Your voice has a greater impact if you contact lawmakers in Helena directly.  You can find your representatives or explore multiple participation options on Have Your Say Montana.

3. How can I comment on the City's legislative priorities?

City officials take public comment regarding the City's stance on legislation.  You can comment at City Council meetings, by email, or by telephone. Please remember to contact your legislators directly with your opinions. Our elected officials need to hear from as many people as possible to know how their decisions affect our community.

4. Who are my legislators and how do I contact them?

You can look up your legislators by name or by your address on the state's website, along with contact information.

5. What is Tax Increment Financing?

Tax Increment Financing is a tool that helps to fund critical community improvements in urban renewal districts.  Learn more about TIF and how Missoula has used it in our flier.   

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Lewis & Clark

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1. Where do I sign up to be notified about news affecting residents in the Lewis & Clark Neighborhood?

Visit Notify Me on the City website to sign up for email/text messages. Lewis & Clark Notify Me

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Lower Rattlesnake

Show All Answers

1. Where can I find information about management of conservation lands (Mount Jumbo, Waterworks Hill, Greenough Park)?

There are periodic weed pulls, sheep grazing and trail maintenance. For more information go to Parks & Rec Open Space.

2. Where do I sign up to be notified about news affecting residents in the Lower Rattlesnake Neighborhood?

Visit Notify Me on the City website to sign up for email/text messages. Lower Rattlesnake Notify Me

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Mayor

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1. How do I get an appointment to speak with the Mayor?

Call the main office number at (406) 552-6001 and discuss your meeting topic with the mayor's staff. Often times problems and concerns can be better handled by the departments who have direct oversight for the area of concern. Sometimes it may be appropriate to speak with your City Council representatives. The mayor's staff will help guide you through the process.

2. Who are my City Council representatives?

The City Council consists of 12 council members representing six wards (two for each ward). You can find the ward map and additional information about the Council on the City Council webpage.

contact your Council person.

3. I would like to speak to the mayor. What do I need to do?

You can send a message to the mayor and staff or request a meeting with the mayor via the website. You may also call (406) 552-6001 and leave a voice mail for the mayor or speak to a member of the mayor's staff.

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Memorial Day

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1. Will the cemetery be open over the Memorial Day weekend?

Yes. The cemetery office is open to assist you from 8 a.m. - 4:00 p.m. daily on Saturday, Sunday, and Monday of the Memorial Day weekend. The cemetery grounds are open daily from 8 a.m. - dusk year round.

2. Is water for flowers available on the grounds?

Water is available at the faucets by the office. Please bring a container to carry your water to your grave. The large spigots on the grounds are available only if the irrigation is running in that section of the cemetery.

3. What kind of decorations can I place on the grounds?

Glass is always prohibited and will be removed. Please review decorations and flowers.

4. What if my flowers are stolen?

Theft is a crime. The cemetery is not responsible for vandalized, stolen, or damaged items. Please review decorations and flowers.

5. How long will my decorations stay on the grave?

Decorations of any kind (except glass) are allowed on the grounds from nine days before Memorial Day through the Sunday following Memorial Day. Please review all options for decorations and flowers.

6. What if I can't find a grave?

Come to the cemetery office and we will be happy to assist you.

7. Are there restrooms on site?

Yes. There are public restrooms on Russell street just north of the cemetery office. There are no facilities out on the grounds.

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Miller Creek

Show All Answers

1. Where do I sign up to be notified about news affecting residents in the Miller Creek Neighborhood?

Visit Notify Me on the City website to sign up for email/text messages. Miller Creek Notify Me

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Missoula Municipal Code

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1. What is Missoula Municipal Code?

The code is a compilation of the city's ordinances or laws into titles, chapters, and sections, so they can be easily read and understood. Each section of the code is annotated with the ordinances that have amended it for historical reference.

2. How often is the code updated?

The City Clerk office updates the code when ordinances are effective. Ordinances are effective 30 days after adoption and passage, unless the ordinance provides a different effective date.

3. I need help finding a law.

Contact the City Clerk office at 406-552-6079.

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Missoula Water

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1. Are there restrictions on when I can water my lawn?

No, Missoula Water does not have any watering restrictions. We do, however, suggest that our customers water their lawns during the cooler times of the day—6:00 a.m. - 11:00 a.m. or 5:00 p.m. to 10:00 p.m.—to get the best results from their water usage.

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Missoula Water Emergency Preparedness

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1. What can you do to prepare for an emergency?

Maintain emergency drinking water supplies. Install and maintain a water service shut off valve. Know how to winterize your water system to prevent freezing if applicable. Maintain emergency contact phone numbers, including that of a plumber. Emergency Preparedness Information

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Monuments

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1. Where can I purchase a monument?

Families can purchase monuments from a company of their choosing.  All monuments are required to meet cemetery monument regulations.  

2. Can I use my favorite garden rock as my grave monument?

No. The cemetery allows only granite monuments. Please review all monument regulations.

3. Can my veteran stone sit on my grave even if my spouse and I have an upright stone?

Yes.  A veteran stone is placed flush with the ground in front of the upright stone or attached to the back of the upright stone. Flush stones must follow monument regulations.

4. Can I place a stone on an old unmarked grave?

Yes, a monument can be placed on an unmarked grave however the inscription must reflect information for the person(s) already buried in the grave and not memorialize any additional individual. Please review monument information.

5. Can I make my own headstone?

All monuments must be granite and meet all cemetery monument requirements. All special requests must be submitted in writing with drawings to the cemetery board for review. Please review monument regulations.

6. Can I install my own monument?

No. All monuments and foundations are installed by Missoula City Cemetery staff. Please review monument regulations

7. Can I order a monument from an out of state company?

Yes.  Monuments are to be delivered to Missoula City Cemetery.  Please carefully review monument regulations.

8. Can a grave have more than one stone?

Yes. The cemetery allows an upright stone in the headspace and a flush stone in front of the upright stone. Please review cemetery monument regulations.

9. Can we place a large family monument on more than one grave?

All special requests must be submitted on a variance form  and include drawings, measurements, and layout.  Variances are reviewed for approval.  Over-sized monuments will require the purchase of additional graves and may restrict usage in some graves. Please review monument regulations.

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Moose Can Gully

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1. Where do I sign up to be notified about news affecting residents in the Moose Can Gully Neighborhood?

Visit Notify Me on the City website to sign up for email/text messages. Moose Can Gully Notify Me

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Municipal Court

Show All Answers

1. I have a ticket, do I have to see the Judge?

Many tickets can be paid on-line at CitepayUSA or paid at the counter without waiting to see the Judge. Please call 406-552-6180 to verify if your citation can be paid without a court appearance. Most minor traffic offenses and city ordinance violations qualify for an appearance with the Traffic Bureau Settlement Master. The Settlement Master isn't a Judge, but is able to accept a guilty, no contest, or not guilty plea, the same as the Judge. If you wish to plead guilty or no contest, the Settlement Master will proceed with sentencing, based on guidelines from the Municipal Court Judge. The Settlement Master may also be able to offer a deferred sentence, if you meet specific qualifications. If you wish to plead not guilty, which will start the process for a trial, the Settlement Master will set your next hearing date. All future hearings, after an entry of not guilty plea, will occur with the Judge.

2. How can I get my conviction expunged or removed from my record?

Missoula Municipal Court does not have the power to expunge a conviction. The legislature has granted that authority exclusively to District Courts. If your sentence was deferred at the time it was pronounced AND you have successfully completed all conditions of the sentence, the Court can dismiss the charge and seal your cause number. What that means is that the public does not have access to the details of the conviction and your criminal record will state that the charge has been dismissed. This request will be denied if the Court finds that you (1) did not complete all conditions of your sentence on time; (2) if you had a new charge during the time the deferred sentence was running or (3) if the time for deferment has not expired. If you did not receive a deferred sentence and believe your conviction should be taken off your record, you may be best served by consulting an attorney.

3. What are points and what is this ticket going to do to my driving record or my insurance rates?

The Montana Department of Motor Vehicles (DMV) assigns points to convictions for traffic offenses. Municipal Court is required to report all convictions to the DMV. On receipt of notice that an individual has a conviction, the DMV will place points on your record. If you accumulate too many points on your record, you could lose your driving privileges.

Each insurance company has different methods of determining your insurance rates. Many base some rate changes on the points the DMV places on your driving record.

You can check your driver’s license status with the DMV to find out how many points you have with the DMV [https://dojmt.gov/driving/driving-records/].

Some of the more common points include:
DUI = 10 points
Driving While Suspended = 6 points
Reckless Driving = 5 points
No Insurance = 4 points
Speeding = 3 points
Careless Driving = 2 points
Moving Violations = 2 points

4. Is there any way I can keep this ticket off of my record?

The Court is required to report every traffic conviction to the Montana Department of Motor Vehicles. In limited circumstances, the Court does have the ability to “defer sentence” on traffic offenses. A deferred sentence would allow the points be removed from your record after the period of deferment has ended.  PLEASE NOTE: Under Federal Law the Court cannot defer your ticket if you have a CDL.

5. How do I get my ticket dismissed?

A ticket can be dismissed at trial, by motion of the City Attorney’s Office or by motion supported by legal authority which has been properly served on the City Attorney.

The Court will not dismiss your ticket based on your explanation about what happened without allowing the City Attorney’s Office to be heard and present witnesses.

6. I can’t afford an attorney and don’t qualify for a public defender, can I represent myself?

Many people represent themselves and many people do so successfully. Please visit our Self Help section for information on hearings and trials as well as some forms you may find helpful. However, if you are charged with something that may involve a jail sentence, you should consider this option carefully. There can be risks associated with self-representation and you should be aware that some offenses in Municipal Court can have unexpected long term consequences on gun rights or driving privileges. The Court will try to answer any procedural questions you have during the process, but the Court cannot tell you how to proceed nor can it give you any legal advice. You will be expected to conduct yourself appropriately and understand the basic rules of evidence and procedure.

7. What court do I go to?

If you received a ticket from a city police officer (blue uniform), you need to appear in Municipal Court located in City Hall at 435 Ryman.

If you received a ticket from a sheriff's deputy or highway patrol (brown uniform), you need to appear in Justice Court located in the County Courthouse at 200 W. Broadway.

8. The judge ordered restitution to me. When will I get that money?

The court mails payments as it collects the money from the person ordered to pay restitution. An order of restitution does not guarantee that the court will be able to collect on your behalf.

9. My driver's license was suspended. How do I get it back?

You will need to contact the Department of Motor Vehicles and find out why your license was suspended.

If your license was suspended by Missoula Municipal Court for non-compliance or failure to appear you must come to the Court to address it. After you have taken care of the non-compliance, by appearing and bringing yourself into compliance, you will need to get a reinstatement from the DMV.

10. Do I have to accompany my child to court?

Yes. All minors (under the age of 18) must be accompanied by their parents or legal guardians. A parent or legal guardian cannot enter a plea for a minor.

11. How do I get copies of records from the court?

You must fill out a record search form. There is a $5 fee for a record search. The first two pages of copies are free, and $.25 is charged for each additional page. See our Self Help section for additional information and the form.

12. What are the court's surcharges used for?

Surcharges are set by the Legislature or City Council and are used to purchase court technology, police academy training, and the crime victim compensation fund.

13. Where can I do Anger Management?

In Missoula, there are several providers that are the court routinely refers defendants who have been ordered to complete Anger Management counseling to:
C.A.V.E. (Community Awareness in Violence Education), Brad Boylan, LCPC 500 N Higgins #109 Phone: (406) 239-9911

W.A.V. (Women Against Violence), Laurie Bogart, LCPC 500 N Higgins #109 Phone: (406) 493-7313

Dr. Q Counseling (Dr. Q Hehn, LCPC) 725 W Central Ave #209
Phone: (406) 0900

Choices for Change (Nancy Smith, MSW, LCSW, LAC 304 Fourth Ave E Superior, MT
Phone: (406) 822-5422

MAN.UP.RIGHT (Warren Michelson, LCSW) 336 W Spruce St
Phone: (406) 546-9033

Michael English, LCSW 1406 S 1st Hamilton, MT
Phone: (406) 363-0929

Winds of Change 2685 Palmer St #301
Phone: (406) 721-2038 (Medicaid accepted)

Defendants may also go to another counselor of their choice and must provide the counselor's name, address and phone number to the court. If ordered to complete Anger Management, defendants must be enrolled within two weeks of sentencing, complete 20 hours within three months of enrollment and the remaining 20 hours within six months of enrollment.

14. Where can I do ACT (Assessment, Classes, Treatment) or MDD (Misdemeanor Dangerous Drugs Program)?

• In Missoula:

  • Turning Point:1235 Wyoming St (406)-532-9800 

• In Superior: 

  • Choices for Change Counseling: 304 4th Ave E/PO Box 622 Superior, MT 59872. Phone: (406) 822-5422. 

The court may be able to identify a provider if you live in another community. In order to meet Montana's requirements, these programs must be completed with a Licensed Addiction Counselor (LAC).

15. How do I get my scheduled court hearing moved to a different date?

Defendants who are represented by attorney should request their counsel file a motion to continue on their behalf.
If you represent yourself (Pro Se) you may motion the court in writing to continue a scheduled hearing. Clerks can provide you with a form to complete which should be brought to the City Attorneys so their office can indicate on the motion whether the continuance is opposed by the prosecution or not. Your motion should indicate how much time in weeks you are asking for and why. The motion should be signed and dated by the defendant and filed with the court.

16. Can I just pay for my fine or will I need to see the judge?

Many traffic citations do not require a defendant to personally appear and you may be able to forfeit bond at the counter or by phone (payments cannot be made by phone but can made online through CitePayUSA, by mail, or at the counter). Any charge cited under Montana Code Annotated section 45 and any charge of Driving Under the Influence requires the defendant to see a judge. Any traffic violation that has the statutory possibility of jail time will require personal appearance (examples: Fail to Remain at Accident Scene, Reckless Driving, Montana Resident Operate with Foreign Driver's License More than 60 Days). Citations issued in the course of an accident investigation will require personal appearance if the officer indicated that the court must address Restitution to another party. Most minor traffic offenses and city ordinance violations qualify for an appearance with the Traffic Bureau Settlement Master. The Settlement Master isn't a Judge, but is able to accept a guilty, no contest, or not guilty plea, the same as the Judge. If you wish to plead guilty or no contest, the Settlement Master will proceed with sentencing, based on guidelines from the Municipal Court Judge. The Settlement Master may also be able to offer a deferred sentence, if you meet specific qualifications. If you wish to plead not guilty, which will start the process for a trial, the Settlement Master will set your next hearing date. All future hearings, after an entry of no guilty plea, will occur with the Judge.

17. How do I obtain an Order Directing Civil Standby?

If you have a pending charge of Assault or Partner Family Member Assault, or active Order of Protection you may appear before a judge to request the court issue an order directing the Missoula Police Department to assist you with recovering property from a location you are ordered to stay away from.

18. How do I request restitution (as a victim)?

If the citation issued to a defendant does not already indicate that the court must address restitution, victims may contact the City Attorneys (406) 552-6020 to request a Notice of Restitution Request be filed with the court.

19. How do I get my payment plan lowered or request a global payment plan to address balances on more than one case?

If you did not have an attorney you may appear during public appearance times to make your request (it must be made before the judge that sentenced you) or file a Motion to Modify Sentence found in the Pro Se Resources. If you had an attorney when you were sentenced and your counsel has not withdrawn from the case, you may request your attorney file a Motion to Modify Sentence.

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Municipal Court - Annual Notice

Show All Answers

1. I received a postcard, what do I do?

If you received a yellow card from Municipal Court, you don’t need to do anything at this time.  You have just been added to the jury pool for the term beginning 9/1/2023 and ending 8/31/2024.  If you are selected for a particular trial, you will receive a Summons in the mail about 5 weeks before the trial date.  The Summons will provide instructions on how to proceed.

Annual Notice postcards are also being sent by Justice Court and District Court.  See below if you need to contact them:

Go to the Justice Court Annual Notice page if you received a green postcard.

Go to the District Court Annual Notice page or email the District Court if you received a hot pink postcard.  

2. Do I need to let the Court know I received this postcard?

No.  You do not need to do anything at this time.  If you are selected to appear for a particular trial, you will be mailed a Summons with instructions on how to notify the Court that the Summons was received.  

3. Why was I selected to be in the jury pool?

You are eligible to be selected for the jury pool if you are 18 years of age or older, a resident of Missoula County for at least 30 days, and a citizen of the United States.  The jury pool is selected from a combined list of registered voters, licensed drivers, and holders of Montana State ID cards.  Be aware there are 4 Courts in Missoula County that have jury pools – Municipal Court, Justice Court, District Court, and US District Court.  

4. I don’t live in Missoula County anymore, what do I do?

Email our office, and we will have you excused for the remainder of the jury term.  In your email, please provide your Juror Number (found above your name and address on the postcard, your name, new address, and a statement of when you moved.  If you want to be removed from future jury pools in Missoula County, see below:

We get our jury pool from those residents who are registered to vote in Missoula County or have Driver’s Licenses or State IDs issued from Missoula County.  To be removed from the list for future jury pools you should contact the Missoula County Elections Office at 406-258-4751 to advise them you have moved out of Missoula County.  You should update the address associated with your Driver’s License or State ID Card.

If you have moved out of state, you need to contact the Missoula County Elections Office (406) 258-4751, and Montana Driver Services Bureau (406) 444-3933, as other States do not necessarily inform Montana that you have either registered to vote or obtained a Driver’s License in that State.  If these departments are not contacted, your name will likely remain on their lists, and you will possibly be added to future jury pools in Missoula County.

5. I was in the jury pool last year, why did I get a postcard this year as well?

Each year, a new jury pool is selected from a combined list of registered voters, licensed drivers, and holders of Montana State ID cards, whether or not you were previously in a jury pool.  Having been in the jury pool in previous years does not preclude you from being selected in the jury pool in a future year.

6. Where can I find my Juror Number?

On the postcard, it should appear directly above your name.    

7. I was excused before, why did I receive a postcard?

If you were previously excused for a particular trial or a jury term, you would still qualify to be added to this year’s jury pool.  However, if you were permanently excused previously, please email the Court at CourtJurors@ci.missoula.mt.us, so we can do some research as to why you were added this year.  Please provide your Juror Number, Name, contact information, and a copy of the Permanent Excusal, if you have it.  

8. Isn’t there a Questionnaire to complete?

Yes, however, you do not need to do anything at this time.  If you are selected to appear for a particular trial, a Summons with instructions on how to complete the Questionnaire will be sent to you.

9. I am going to be out of town for some period of time during the jury term, what do I do?

Please complete the Affidavit for Excusal advising us of the dates and reasons why you will be unavailable for jury service during that time. Your request will be forwarded to a Judge for review.  If approved, we will update our records to indicate you are unavailable during that time frame, and send you notification.

10. How do I get excused from jury duty?

You do not need to do anything at this time.  If you are selected to appear for a particular trial, you will receive a Summons in the mail about 5 - 6 weeks before the trial.  It will contain instructions on how to request an excusal.  Please note: 5 - 6 weeks should be ample time to make arrangements for things like daycare, changing work schedules, and transportation.

11. How will I know if I am selected for a specific trial?

You will receive a Jury Summons by mail if you are selected to appear for a particular trial, usually about 5 weeks before the trial.  The Summons will provide instructions on how to notify the Court.

12. How many people are selected to be in the jury pool?

8,500 people have been selected for Municipal Court’s jury pool this year.  Also consider there are 3 other courts that require their own jury pool in Missoula: Justice Court, District Court, and United States District Court.

13. How long is the Jury term?

The term begins each year on September 1, and ends August 31, the following year.

14. What are the consequences of not appearing for jury duty?

You could be found in contempt of court, face a fine, and/or the Court may direct the Missoula Police Department to bring you before the Court to explain your absence. 

15. I don’t want to do jury duty….

That’s one way to look at it, but consider this: 

In 1774 founding father John Adams said, "Representative government and trial by jury are the heart and lungs of liberty...”

The importance of a trial by jury, was so important to Thomas Jefferson that he included it as a grievance in the Declaration of Independence because the King of England was “depriving us in many cases, of the benefits of Trial by Jury.”

In 1788, Thomas Jefferson wrote, “I consider trial by jury as the only anchor ever yet imagined by man, by which government can be held to the principles of its constitution.”  It was Jefferson’s conviction that led John Adams to include jury trials in our Bill of Rights enshrined in the 6th and 7th Amendments.

Serving as a juror is a vital role as a citizen of Missoula and the United States. It, along with voting, are the ordinary citizen’s greatest opportunity to participate in, and protect our democracy. Most people indicate that serving on a jury was a worthwhile experience.

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Neighborhood

Show All Answers

1. How do I contact my neighborhood council?

Visit the My Neighborhood Council webpage and click on your Neighborhood Council. In the upper right-hand corner of the webpage, click on the email link. Your message will be sent to the Neighborhood Council leadership team.

My Neighborhood Council

2. When/where does my neighborhood council meet?

Neighborhood Councils meet at various times and places. Find meetings by visiting the My Neighborhood Council  webpage, clicking on your Neighborhood Council, and then clicking on View All under the Calendar.

My Neighborhood Council

3. How do I throw a block party?

Contact Development Services for a Residential Block Party Permit.

View the application...

4. What type of volunteer opportunities are available at the city?

Neighborhood Councils: E-mail Jane Kelly, the Neighborhood Coordinator
Parks and recreation: E-mail Shirley Kinsey at the Parks and Recreation Department
Police Department: Visit the Police Department's Volunteer page

5. What if I need special accommodations to attend a meeting?

The city makes reasonable accommodations for any known disability that may interfere with a person’s ability to participate in meetings. Persons needing accommodation must notify Missoula Neighborhoods in advance to allow adequate time to make needed arrangements. Please call 552-6081.

6. How can I reserve a City park or park pavillion?

Contact the Parks Deparment. Note: Each Neighborhood Council may reserve a park facility, free of charge, one time per year. Parks and picnic shelters information

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Niches

Show All Answers

1. What is a cremation / niche wall?

These are granite walls dedicated to placement of cremations.  Each individual space is called a niche.

2. What can be inscribed on a niche?

A standard inscription template is required. Please review niche regulations.

3. What is included in a niche purchase?

Niches are the most economical cremation option.  Purchase includes the niche, opening and closing, and inscription.  See fees.

4. How big is a niche?

Niche size varies by wall. Please review information for each of our cremation walls.

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Northside-Westside

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1. Where do I sign up to be notified about news affecting residents in the Northside/Westside Neighborhood?

Visit Notify Me on the City website to sign up for email/text messages. Northside/Westside Notify Me

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Parking Commission

Show All Answers

1. Where can I park?

The public may park in any legal on-street space or public lot space. Take care to note any signs in area (Permit Parking Only, Pay Here, Loading Zone, Bus Zone, etc.) and follow as directed. Inquire about monthly leased spaces, parking permits, or long-term parking PINs at the Parking Commission's office during office hours. Our Parking Map can be viewed here and you may also refer to the Parking Areas link.

2. What is my Zone?

To pay for parking using PassportParking, you will need a Zone number. The Zones break down as follows:
Short-term on-street parking: Zone 4061
Long-term, employee and resident parking: Zone 4062
Pay lots(Bank Street and New Park): Zone 4063

3. When is parking enforced?

Parking enforcement is done Monday through Friday, 8:00am - 5:00pm, with the exception of State of MT legal holidays.
Metered parking starts at 9:00am on the street, however all pay lots, lease areas, residential permit areas, loading zones and time-limited spaces are enforced starting at 8:00am.

4. How can I report malfunctioning equipment or safety concerns to the Parking Commission?

Report your concerns here. If you are using this form to report a problem with a ticket, you will not receive a response. You can report ticket issues to the Parking Commission office by phone at (406) 552-6250 or in person at 128 W Main Street.

5. Where can I park with my disability parking permit?

The following information is intended to help you park with your disabled parking pass in the Central Business District. If at any time you have questions about disabled parking in the CBD, please contact our office at (406) 552-6250 and a member of our administrative team will assist you. 

Where can you park?

ON-STREET - The signed on-street disabled spaces in the CBD are available for a maximum of 2-hours of parking. With a valid disabled placard or license plate displayed, you can park for free in these spaces. We also offer free parking in any short-term metered space for up to 2 hours. Hourly payment is required after the initial 2-hour window. Payment can be made using zone 4061 in the Passport parking app or at any on-street parking kiosk.

PAY LOTS (Bank Street, New Park, E Front Lot) - The signed disabled spaces in pay lots are available for a maximum of 2 hours of parking. With a valid disabled placard or license plate displayed, you can park for free in these spaces. We also offer free parking in any hourly space for up to 2 hours. Hourly payment is required after the initial 2-hour window. Payment can be made using zone 4063 in the Passport parking app or at a parking kiosk located in the lot.

GARAGES - signed disability parking spaces are throughout our public parking garages. You will be charged the regular hourly rate when you leave the parking garage. 

LEASE PARKING - a valid lease is required for parking in any space within lease parking areas. Parking in the signed disabled spaces requires both a lease and a valid disabled placard or license plate. 

If you need to obtain a state issued disabled parking permit, click here to find the MV5 - Disability Permit/License Plate Application. Once this form is filled out and signed by you and your doctor, it will need to be sent to Helena for processing. We offer a temporary disability pass while your application is being processed. For this temporary pass, call our office at (406) 552-6250 to set up an appointment to bring in your completed application. Our administrative team will look at your application, verify that it is filled out and signed, and provide you with a temporary disabled parking pass. 

6. Where do I pay my parking ticket?

Parking tickets may be mailed in to the Parking Commission’s office, at 128 W. Main Street, using the envelope provided. This envelope with payment may also be placed in a night deposit box located just outside the main door of the Parking Commission’s offices at 128 W. Main Street. The Missoula Parking Commission will also accept your payment via phone at (406) 552-6250 or online here using a Visa or MasterCard.

7. How do I obtain a permit for commercial, special services, handicap, loading zone, meter bags, and the Residential Parking Permit Program?

All the above permits require an application to be filled out, so it is necessary to come down to the Parking Commission's office at 128 W. Main Street to complete it.

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Permits

Show All Answers

1. Do I need a building permit?

Within the Missoula City Limits, some types of projects do require building permits. You can find a list of typical projects at Building Permit Information & Applications

2. Do I need a permit to build a new fence or repair an existing fence?

If you want to build a fence within five feet of the public right-of-way, or if you are repairing 50% or more of an existing fence, you must obtain a fence permit from Development Services. For more information, call (406) 552-6630 or view the codes and download the application at our Fence Permits Page

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Police

Show All Answers

1. What will happen if I contact the Missoula Police Department about being sexually assaulted?

For a comprehensive answer, please follow this link.

2. There's a bicycle abandoned in my neighborhood. What should I do?

We have a special phone line set up at the police department as we deal with abandoned bicycles often. Here's a link with the details: Found bicycle page

3. How do I report my child as a runaway?

The parent or legal guardian must come to the station and fill out/sign our Juvenile Status Offense Form. If you are a guardian that we haven't interacted with much in the past, we may ask for proof of guardianship. We are located at 435 Ryman, and we are open 24 hours a day, 7 days a week.

4. How do I pay a traffic ticket or fine?

If the ticket was issued by a Missoula city police officer (blue uniform), pay the ticket at the Missoula Municipal Court, City Hall, 435 Ryman, Missoula, MT 59802. If the ticket was issued by a County sheriff or the highway patrol (brown uniform), pay the ticket at the Missoula County Justice Court, Missoula County Courthouse, 200 W. Broadway, Missoula, MT 59802.

5. Can I store my vehicle on the street?

It is not legal to store a vehicle on a city street for more than five days or 120 hours. This includes boats as well as travel or utility trailers. State Law

6. How do I report a stolen bicycle?

Please come down to the police department, 24 hours a day, seven days a week, and fill out a stolen bike card. If you have a serial number, or the bicycle is licensed with the City of Missoula, bring that information with you. City ordinances do require bicycles ridden in the city limits to be registered. more...

7. What do I do if someone is forging my checks?

We have Forged Check Procedure forms for you to fill out down at the police station. We are available 24 hours a day, seven days a week. We also require signed and notarized affidavits from your bank, as well as photocopies of the front and back of the checks. Form

8. Can I advertise my vehicle for sale on a city street?

It is illegal to park a vehicle on a city street for sale. City Ordinance

9. I've been involved in a very minor vehicle crash. Do I still need to report it?

Yes. However, if there were no personal injuries and the amount of property damage is less than $1000, you can use the MHP 'White Form' to self-report the accident. MHP White Form

10. Whom do I talk to about child support?

Contact the Missoula County Clerk of District Court. Their phone number is 406-258-4780.

11. How do I make a formal complaint?

You can come down to the police department or fill out this form online. Complaint Form

12. How does the Missoula Police Department employee complaint system work?

We take all valid complaints against our employees seriously. Please read this informational sheet which explains our policy in detail. Complaint Policy

13. I have a vehicle I no longer want. What can I do with it?

If you own the vehicle, contact the Missoula City-County Health Dept at (406) 258-4755 ext 3372 to request removal of the vehicle; sign ownership over to the Junk Vehicle Program and they will take it away at no cost to you. Vehicles in any condition or state of repair may be removed by this program

14. What do I do if I'm pulled over by a Missoula Police Officer?

This page should help you understand what to expect when stopped by Missoula Police. More...

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Public Art

Show All Answers

1. How do I find out about Public Art Committee art calls?

Periodically the Public Art Committee seeks artists to design and construct artwork for public buildings and grounds. Follow the link to learn about art calls and to sign up to receive email notifications of future art call notifications. Art calls...

2. I'm interested in Public Art, should I attend a PAC meeting?

Yes, as a member of the community, you're welcome to attend meetings held by the Public Art Committee. Upcoming meeting announcements are published in the Events Calendar, although the meetings are generally held on the third Tuesday of the month. Contact the Mayor’s Office at (406) 552-6001, or email the Public Art Committee at publicart2@ci.missoula.mt.us for additional information. Event Calendar...

3. What are the objectives of the Percent for Art Program?

- Develop a public art program that is unique to Missoula.
- Increase the understanding and enjoyment of public art by Missoula residents.
- Invite public participation in the interaction with public spaces.
- Provide unusual and challenging employment opportunities for artists.
- Encourage collaborations between artists and architects, and artists and engineers.
- Support artist participation on design teams for planning public projects.
- Encourage a variety of art forms: temporary and permanent, object and event, single or dispersed locals.
- Spread commissions among a wide number or artists and strive for overall diversity in style, scale and intent.

4. I have a business and would like to have some public art at my business location. Can the Public Art Committee provide guidance or funding?

The Public Art Committee is available to provide guidance to the private sector in developing a public art project. Although the Public Art Committee has no standing budget, the Committee has worked hand-in-hand with the private sector to develop public-private partnership projects.
View public art...

5. I have a public art idea – can the Public Art Committee help me?

Anyone can present a project idea to the Public Art Committee. The Committee may provide guidance in varying degrees or may vote to implement the project based on available resources.
Public Art Committee...

6. How are public art projects funded?

Public Art projects are funded by the Percent for Art program. The Percent for Art Ordinance establishes that one percent (1%) of construction costs on city-owned buildings and spaces be set aside for the creation and maintenance of public art. Private donations may also be received. Percent for Art Ordinance...

7. How does the Public Art Committee decide who is eligible for art calls?

The Public Art Committee has three methods of determining eligibility. All artists are invited to respond to open art calls. At times open art calls are limited to a specific area. Limited art calls are open to a limited number of artists who have been invited to participate based on their expertise in a desired area. Lastly, a completed artwork may be purchased.
More...

8. How does the Public Art Committee select artworks?

The Public Art Committee establishes a selection committee that includes representation from the PAC, and when applicable, the selection committee may be comprised of representatives from City Departments, public agencies, public and/or private donors, business and/or neighborhood representatives, or a project architectural group. Receive art call email notifications...

9. What does the Public Art Committee do?

The Public Art Committee endeavors to develop a collection of public art that is of the highest quality, that encompasses a broad aesthetic range reflecting the City and the minds of its citizens, improves the quality of life in the area, accessible to all individuals, and is a source of pride to all residents. The Public Art Committee seeks to develop the Percent for Art Program and the associated collections in such a way so that it is intimately integrated into the fabric of the City of Missoula and reflects a broad range of community input and involvement by artists and art professionals. The Public Art Committee is responsible for reviewing, advocating, and developing public art projects in the public domain for the City of Missoula. It develops a formal structure in which to create, develop, and maintain public art as well as further public accessibility to the arts. Percent for art ordinance...

10. What is the percent for art ordinance?

An ordinance creating Chapter 2.94 of Missoula Municipal Code entitled “Public Arts” established a Percent for Art program to include works of art within certain city projects, set procedures to commission and select public art, requiring 1% of eligible construction costs of City capital improvement projects paid wholly or in part by the City of Missoula to construct or remodel any public or city building, structure, park or any portion thereof to be allocated for public art and providing a funding source for ongoing maintenance of Public Art and prescribing and procedure for deaccession of public art. Ordinance 3221

11. When was the Missoula Public Art Committee started?

The Missoula Public Art Committee was started in 1985 by Mayor John Toole as a committee designated to review, advocate and develop public art projects in the public domain for the city of Missoula. It was reaffirmed on December 23, 2002 as a standing city committee.

12. What is the selection criteria for artwork?

The selection criteria changes with each project. In general, the Public Art Committee expects that artwork be of the highest quality in both concept and execution, while recognizing public safety and durability. The Committee encourages proposals that balance the artistic design in the artwork with the setting of the designated area. When developing proposals, artists typically consider specific themes, the design aesthetics of an associated building, the traffic flow and use of the building and/or site. Learn more...

13. Where can I learn more about the Public Art Committee?

View current information, minutes, and agendas. Learn more...

14. Where can I view public art on The University of Montana campus?

Preview campus art on UM's interactive web map. Select the Art theme button when you land on the page and begin viewing the artwork by clicking the icons. Look for the More Maps tab to view a complete campus map that can be downloaded or printed. Interactive map link...

15. Who is on the committee?

The Public Art Committee consists of nine members serving four-year terms. Members are selected because of their expertise in historical preservation, visual arts, architecture, or affiliation with a local business association or public entity. Six members are appointed by the Mayor with the advice of the Public Art Committee, two members appointed by the City Council and one member a member of the Missoula City Council. Learn who is currently serving on the committee...

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Public Works

Show All Answers

1. How do I report a missing or burned-out streetlight?

Streetlights in Missoula are maintained by NorthWestern Energy. You can call them at 1-888-467-2669 or fill out their online form at https://www.northwesternenergy.com/contact-us/report-street-light-issue-form.

Communications Shop.

2. Who picks up garbage in Missoula?

In Missoula, garbage is a private utility. Please contact Republic Services at (406) 543-3157 for service. Republic Services

3. Who picks up dead animals by the road?

Republic Services removes animal carcasses. They can be reached at (406) 543-3157. Republic Services

4. How do I report a burned-out bulb in a traffic signal?

Please contact the Traffic Signals & Communication Shop at 552-6370.

5. What if my sewer backs up?

Call our emergency number at 406-552-6700.

6. Is my property connected to the city sewer system?

Click on the Buildingeye link and enter your street address to check whether your property is connected. Buildingeye

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Right-of-Way Use

Show All Answers

1. I want to put a temporary, construction-related, dumpster in the ROW by my house or business. What permit do I need?

Please apply for a Right-Of-Way Use Permit  by submitting a Right-of-Way Use permit application. 

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River Road

Show All Answers

1. Where do I sign up to be notified about news affecting residents in the River Road Neighborhood?

Visit Notify Me on the City website to sign up for email/text messages. River Road Notify Me

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Riverfront

Show All Answers

1. Where do I sign up to be notified about news affecting residents in the Riverfront Neighborhood?

Visit Notify Me on the City website to sign up for email/text messages. Riverfront Notify Me

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Rose Park

Show All Answers

1. Where do I sign up to be notified about news affecting residents in the Rose Park Neighborhood?

Visit Notify Me on the City website to sign up for email/text messages. Rose Park Notify Me

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S. 39th St.

Show All Answers

1. Where do I sign up to be notified about news affecting residents in the S. 39th Street Neighborhood?

Visit Notify Me on the City website to sign up for email/text messages. South 39th Street Notify Me

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Sewer Bills

Show All Answers

1. How do I start/stop my sewer services?

Contact the City of Missoula Sewer Utility Billing Department ASAP (406)552-6119/6111

2. Are new sewer accounts pro-rated?

Sewer use fees will be prorated for new accounts opened during a regular billing period. Because sewer use fees for commercial accounts are billed based on water consumption, an average of a similar use of similar size will be used to estimate the sewer use fees until a full six months of water consumption is available.

3. When is my sewer utility payment due?

Payments are due 30 calendar days after the billing date

4. What is the Administrative Charge on my sewer bill?

The administrative charge is for the fixed costs for billing the sewer accounts, account maintenance, and the ongoing fixed costs at the Wastewater Treatment Plant.
For further information, please call 406-552-6119 or refer to City of Missoula Resolution Number 7622.

5. Can I request my sewer bill for a specific date or cycle?

Contact the Utility Billing Department at 406-552-6119 or 406-552-6113.

6. How often am I billed for sewer?

Accounts are billed semi-annually on January 1st (for the months of January through June) and on July 1st (for the months of July through December) of every year. Property owners whose annual bill exceeds $1,000.00 may request in writing to the City of Missoula Finance Department-Sewer Billing that they be billed on a quarterly basis, and must be received at least two months prior to the next semi-annual billing date of either January 1 or July 1.
Water consumption records shall continue to be updated on an annual basis as is the current practice. The bill shall be divided into four equal bills rather than the current two semi-annual bills with the exception that the fixed charge per billing will be included on each of the two additional bills to be invoiced. The billing dates for the quarterly billing shall be January 1, April 1, July 1 and October 1 of each calendar year.

7. Why are sewer use fees assessed? Who pays for it?

The City of Missoula bears the responsibility of maintaining all the public sewer mains, which is why sewer use fees are assessed to property owners throughout Missoula. The City is also responsible for keeping the treatment plant repaired, improved and operating properly for all current and future users. The sewer use fees are paid by property owners and is the funding source that secures its portion of the sewer main and assures that your property has sufficient properly functioning capacity at the treatment plant.

8. My property is not connected to the public sanitary sewer system, why am I assessed a sewer use fee?

In accordance with City of Missoula Ordinance No. 2644, Section 13.08.050-
The City is obligated to maintain your property’s portion of the main and treatment plant whether the property has made a physical connection or not. It costs the same amount to maintain the main and treatment plant for each property, whether its buildings are connected or not. Not only does every citizen directly benefit from the installation and existence of a municipal public sanitary sewer, but it would not be practical to install a municipal sanitary sewer system for only those who chose to tap into it and exclude those who had not yet actually tapped into it. In the early 1980’s, the Montana Public Service Commission unanimously ruled in favor of the City of Missoula being able to assess sanitary sewer use fees against unconnected properties that have water service or a well connecting to a building and thus are capable of producing sewage and are adjacent to or abutting the municipal sewer lateral line, but are not yet connected to the sewage system

9. My property is vacant, are sewer use fees still assessed?

Sewer use fees will be assessed on vacant property because the City is responsible for maintaining the sewer main and treatment plant to assure that sewer service is always ready and available whenever you need it. The only exceptions are: (1) if the sewer is capped off or (2) if the sewer producing building is demolished then sewer use fees are cancelled.

10. I thought I was already paying for sewer services through my SID?

No, your Special Improvement District (SID) pays for costs to install the sewer main adjacent to your property. Sewer connection fees pay to have the building connected to the sewer main and are paid at the time of connection. The sewer use fee (billed separately) pays for the use and maintenance of the sewer lines.

11. Where do I pay my sewer bill?

• In-Person
  • City Hall, 435 Ryman Street, Finance Dept., second floor, downtown Missoula. 
  • Cash, check, money order, and credit/debit cards. No additional fee for credit/debit cards.
• US Mail
  • City of Missoula, Utility Billing Department, PO BOX 5388, Missoula, MT 59806. 
  • Make checks payable to City of Missoula. 
• Over the Phone - Credit/Debit Cards
  • Call 406-552-6125 during normal business hours Monday-Friday, 8:00AM to 5:00PM Mountain Time.
• Online - Checks and ACH/Debit payments 
  • Visit http://billpay.ci.missoula.mt.us/.

12. Does the City have a service that will automatically charge my credit card each month for payment on my utility account?

No, Not at this time.

13. What happens if my account goes past due?

Payments are due 30 calendar days after the billing date. A 1% penalty will be applied to all past due balances the first of each month. Late notices are not mailed. Pursuant to Section 7-13-4309 M.C.A. sewer use fees prior to July 1 each year, if not paid by August 15, will be levied as a tax against the property to which sewer service is furnished. Pursuant to state law, a city may, in addition to pursuing the collection of sewer assessments as a tax, bring suit in a court of competent jurisdiction to collect the amount.

14. Can my account be transferred if I move from one home to another within the City?

No, you will need to close out one account and reopen another account with your new property address.

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Sewer/Water Permit

Show All Answers

1. I want to repair my leaking water service. What permit do I need?

You will need to apply for a Public Work's Utility Connection Water permit, for a water repair. 

2. I want to repair my plugged or leaking sewer service. What permit do I need?

Apply for a Public Work's Utility Connection Sewer permit.

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Signs

Show All Answers

1. What is a Visibility Obstruction Triangle and how does it affect my sign?

The placement of a sign has great impact on the ability of drivers to see oncoming traffic and pedestrians.  The visibility obstruction triangle is also referred to as: "clear vision area" or "the sight triangle".  This triangular-shaped area is a geometric calculation of the ability of drivers or pedestrians to tell if they can safely enter the traffic flow or cross the street. 

Signs, fences, landscaping and other obstructions within this area are limited to a specific height above the elevation of the curb or street centerline so that drivers stopped at an intersection can see oncoming traffic.  For design standards of visibility obstruction triangles see our standard drawing STD-401(Visibility Obstruction Triangle, Missoula Municipal Code 12.28.020).

All ground, sidewalk and other signs, as determined by Development Services staff, require the Visibility Obstruction Triangle to be shown on the site plan required with the application documentation. 

Engineering Division approval must be in place before a sign permit is issued final approval. 

2. When is a sign permit required?

Permits are required whenever applicants are erecting, altering or relocating signs, except for the exceptions listed in 20.75.040.  For additional information please contact us at 406-552-6625 or send us an email.

Link to Sign Page

3. When do signs require electrical permits?

Electrical fires pose one of the more disastrous dangers involved in property ownership management. Fires caused by faulty or malfunctioning wiring can quickly get out of control, and can be difficult to extinguish as they often begin hidden behind walls. Is the electrical wiring of your sign adequate? Signs requiring electrical service also require electrical permitting. All signs that require electrical service shall comply with the 2012 ICC Electrical Code. For additional information please contact Development Services at 406-552-6630.

4. Where can I see the status of my sign permit?

All permit applications (including sign permit applications) progress can be found in our Permitting and Licensing Portal. For additional information please contact us at 406-552-6630.

5. Outdoor lighting of signs and electrical permits

All external lighting, including fixtures that illuminate signs, require compliance with the Missoula Outdoor Lighting Ordinance.  Illumination shall maintain intensities and uniformity ratios as outlined in chapter 8.64of the Missoula Municipal Code.

All illuminated signs require an electrical permit, photometric drawing(s) and information regarding the type of lighting and light fixtures.

For additional information please contact Development Services at 406-552-6630.

6. When is a building permit required for my sign?

The addition of a sign to the exterior of a building creates a structural alteration.  Signs must be designed, constructed and mounted to comply with all provisions of all adopted life, health and safety codes and standards.  Building permits will be required on an individual basis as determined by the Building Official.  Each property owner is responsible for proper permitting, installation, and maintenance of all signs on their property.

The Missoula Municipal Code requires building permits for all ground signs over 7 feet in height (20.75.020).  Construction and erection of all signs and supporting structures must comply with the International Building Code.  A building permit ensures the work on the property conforms to current safety codes.

For additional building permit requirements and information please contact Development Services at 406-552-6630.

7. How is the height of a sign determined?

The height of a sign is the vertical distance measured from the adjacent street grade or upper surface of the nearest street curb, but not an elevated roadway, to the highest point of the sign (20.100 Sign Height).

8. When is an engineering review required for my sign?

An engineering review is required for any signs as determined by Development Services staff, including all ground and sidewalk signs as well as any signs that are placed in and over the Right-of-Way (12.12.090). Engineering Division approval must be in place before a sign permit is issued final approval. For additional engineering requirements and information please contact Engineering Plan Review at 406-552-6636.

9. What clearances affect my signs?

The Missoula Municipal Code requires sidewalk signs to have a minimum clearance of 6 feet of clear pedestrian pathway.  (20.75.070.I)

Signs that are allowed above sidewalks and other pedestrian areas must maintain a vertical clearance of 9 feet from the ground.  (20.75.020)

10. What are the application requirements for a sign permit?

As part of the application process, applicants must submit materials in addition to the application form. The required materials/documentation are listed in the Sign Permit Applicationand Checklist.

When applying for a sign permit, applicants will have to indicate the zoning for the property where the sign will be posted or built. Each zoning district has different restrictions and regulations regarding each type of sign, size and illumination. (20.75.050--20.75.60)

When planning any sign, applicants will have to calculate the sign area. Separate measuring rules apply to each type of sign (i.e. ground, wall, etc.) See 20.75.170 for information on measurement rules and how to calculate the area of a sign.

11. What are the required documents for a sign permit?

The required materials/documentation are listed in the Sign Permit Application and Checklist.

12. What is a frontage and how does it affect my sign?

There are two different types of frontages that affect signs: building frontage and property frontage.  Wall signs are affected by the building's frontage, whereas ground signs are determined based on the property's frontage.  For more detailed descriptions and guidelines please see 20.75.170.D.

For additional information or questions please contact us at 406-552-6625 or send us an email.

13. When and where are political signs allowed?

It is important that we keep Missoula safe and attractive, and ensure that political signs are displayed in conformance with state and local regulations.  Development Services staff has prepared a summary of the requirements for political campaign signs in the City of Missoula. If you intend to display campaign signs within city limits please see the City of Missoula's Political Campaign Sign Regulations below. 

Political Campaign Sign Regulations

The following is a summary of the requirements for political campaign signs in the City of Missoula.

• Political signs are allowed without a sign permit.
• Political signs must be located on private property with the consent of the property owner.
• Political signs are limited to a maximum 20 square feet in size. There is no limit on the number of signs that may be displayed on one property.
• Political signs may be displayed without time limitation prior to the election but as a courtesy should be removed promptly after the election.
• Political signs are not permitted on any City rights-of-way, including the areas between the sidewalk and curb (boulevard areas) and within medians or traffic circles.
• Political signs may not be illuminated.
• Political Signs cannot be located within 100 feet of any entrance to a building in which a polling place is located.

Improperly placed signs including signs that pose a traffic hazard are subject to removal without notice by city employees, including but not limited to those of the Development Services, Public Works and Police Departments. 

State regulations on Political Signs are contained in ARM 18.6.246 POLITICAL SIGNS.

City regulations are contained in Section 20.75.040 of the Missoula Municipal Code.

For additional information, please contact us at 406-552-6625 or send us an email.

14. What is Fire Premise Identification?

There's an old saying in the fire service, "we can't help you if we can't find you."  Proper addressing an identification is essential to fire and rescue services.

The International Fire Code requires that new and existing buildings have approved address numbers, building numbers or approved building identification placed in a position that is plainly legible and visible from the street or road fronting the property.

For additional information on requirements, standards, sizes and types of numbering and lettering please contact the Fire Departmentat 406-552-6210.

15. How is Street Addressing handled under Missoula Municpal Code?

The addressing of a lot or structure must be clearly displayed.  In addition to the International Fire Code, the Missoula Municipal Code has specific requirements regarding addressing.  Please see 12.52.020 for a specific requirements and guidelines. 

Addressing on all buildings are allowed without a sign permit provided such signs are not internally illuminated, cause glare, or cast light onto adjacent property (20.75.040B).

For additional information please contact Development Services at 406-552-6625.

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Southgate Triangle

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1. Where do I sign up to be notified about news affecting residents in the Southgate Triangle Neighborhood?

Visit Notify Me on the City website to sign up for email/text messages. Southgate Triangle Notify Me

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Streets

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1. When will my leaves be picked up?

We pick up leaves only once a year during November and December weather permitting. Please see our leaf collection schedule.

Leaf Collection Schedule

2. When will my street be cleaned?

Our annual street cleaning program begins in April and goes through July. Residential Streets are swept two times per year. Please see our street cleaning schedule. Street Cleaning Schedule

3. Do you pick up leaves during street cleaning?

No we do not. Please do not put any leaves, branches or grass clippings into the street. Our annual leaf collection program begins in November.

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Traffic Services

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1. Can I have a stop sign installed on my corner?

There are very strict requirements the City must follow in order to install a stop sign. Usually, residential areas will not meet these criteria. A better solution in residential areas is for neighborhood traffic calming, which is the installation of physical devices that force traffic to drive more slowly in residential areas. For more information, call us at (406) 552-6372.

Traffic Calming

2. I need a "Slow Children at Play" sign in front of my house. Will the City install one?

These signs are not recognized in the Manual on Uniform Traffic Control Devices (MUTCD), which the City must follow when installing any traffic control device. These types of signs are particularly ineffective to solve the conditions usually associated with this request. Traffic calming is a much more effective way to deal with this condition. For more information, call us at (406) 552-6372.

Traffic Calming

3. How can I get my neighbor to trim the hedge on the corner so I can see traffic?

If you notify the City of the problem and its location, the City will send a notice to the property owner requiring the hedge be cut and maintained in compliance with City ordinance. To request an inspection, please call Development Services at (406) 552-6630. Hazardous Vegetation

4. Can I get a sign for handicapped parking in front of my house?

Yes, all you need to do is to send a letter with this request to Traffic Services along with a note from your doctor stating that you are handicapped and a rough map of the area you would like designated. The location will be reviewed to ensure there are no conflicts. The sign will be installed at no charge to you. Traffic Services can be reached at (406) 552-6372.

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Traffic Signals

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1. How do traffic signals work?

There are three basic types of traffic signals: Pre-timed: The signal changes according to a predetermined schedule and does not sense the traffic at the signal. Semi Actuated: The main flow of traffic has the green light and changes only when the signal senses cars on the side streets. Fully Actuated: All phases of traffic sense cars, and the signal changes as needed. The controller is programmed for minimum and maximum green times. This type of light will stay green until either it has run its maximum time or there is a large amount of time between cars.

2. How does a traffic signal sense cars?

Loops:  This detection type involves multiple 6-foot by 6-foot wire coils (loops) installed under the road surface. When a vehicle drives over the loops, a vehicle detector is activated and sends a message to the traffic signal to change the signal accordingly. Loops are the oldest form of traffic detection and are no longer installed with new signals because they require drivers to stop in a specific area, don’t work well for motorcycles or bicycles, and are often destroyed by excavation or roadway deterioration.

Video detection cameras:   These cameras are mounted for each approach to an intersection, and when they detect a vehicle, the signal will change. Cameras were installed in Missoula from 2001 until 2012 but are no longer installed because they can be affected by the sun and other light glare, fog, smoke, and build up on the lens from blowing snow and dirt.    

Radar: The newest and best option for vehicle detection at this time is radar because it accurately detects all roadway users and is reliable.

3. Why do some lights stay green when there are no cars present?

The types of signals installed in Missoula vary, so some reasons for this include the following:

• Some signals give each signal phase a certain amount of time on green and will change only when that time expires.
• If the signal is running in coordination with other traffic signals on a corridor, it will hold green in order to maintain its coordination with the other signals.
• If a pedestrian pushes a signal button, the signal will stay green while it serves the pedestrian call.

4. How does an emergency vehicle, such as a fire truck or ambulance, change the signal to give them a green light in the direction they are traveling?

Most fire engines and ambulances have a coded infrared strobe mounted on top of the vehicle. When the strobe is activated, it is detected by a sensor at the signal that turns the signal green for the approaching emergency vehicle. Once the emergency vehicle has passed, the signal will return to the pattern it was running before.

5. Can I make a light change to green by flashing my headlights?

No, flashing headlights will not cause a traffic signal to change.

6. What happens when a train approaches a traffic signal near a railroad crossing?

When a train approaches an intersection with a roadway, the railroad has equipment that triggers the traffic signal controller to run a pre-programmed railroad routine, which stops traffic, allows traffic to clear off of the tracks, and allows the train to continue along its route.

7. How are traffic signals coordinated in a system?

Traffic signal controllers are very sophisticated and use high-speed microprocessors that make thousands of calculations every second. Each coordinated intersection has a controller that is linked via a wireless network to a central server, which keeps all the traffic signals’ internal clocks synchronized. The coordinated signals run according to plans derived from vehicle counts. Typically, signals have four weekday plans—morning, off peak, noon, and evening—and one weekend plan. Coordinated traffic signals drop out of coordination in the evening when traffic volumes are lower.

However, in Missoula the seven downtown signals are fixed-time signals that run in coordination 24/7.

8. How do pedestrian buttons and walk signals work?

Once a pedestrian push button is pressed, a walk signal will come on with the associated green light for vehicles. Signal controllers handle these calls for service in sequence, so the walk signal will activate when it is that direction’s turn in the sequence. Just like a vehicle pulling up on a side street, pedestrians have to wait for the signal to cycle around to receive the walk light.

 The “walk” indication comes on for only a short period of time—usually 7 seconds—and is meant to get pedestrians started across the street. When the red hand (don’t walk) indication starts flashing, pedestrians are no longer allowed to leave the curb. However, if they are already in the crosswalk, they may continue crossing the street. Missoula’s signals have pedestrian countdown timers that work in conjunction with the red flashing hand indication to show pedestrians how much time they have before the solid red hand (don’t walk) indication will be displayed. Pedestrians should not be in the street when the solid red hand is displayed.

9. Why do I need to push a button to get a walk light?

Traffic lights have different requirements at almost every location. Some of the older signals don’t have pedestrian push buttons, so the green light serves as the walk signal, serving pedestrians every cycle. The rationale was that these signals are in higher pedestrian use areas, so the pedestrians were served each cycle; therefore, the pedestrian buttons weren’t needed. The signals that have only occasional pedestrian usage need to have pedestrian buttons. Sometimes when a signal gets a pedestrian call, it takes a while to serve the pedestrian. This is sometimes longer than the vehicle passage time would be, thus it can cause the vehicle efficiency to drop. The signal timing is very critical in most intersections and efficiency is very important to uniform traffic flow.

All the newer signals have ped push buttons, and the very newest have Accessible Pedestrian Signal (APS) push buttons. The APS push buttons have both audible and tactile features for visually impaired pedestrians. Eventually, all signals will have APS pushbuttons.

10. What new technologies are coming our way?

The next evolution in traffic signals is adaptive signal control technology, which is a system of coordinated signals that communicate with each other and vary signal timing, cycle lengths, and other parameters by real-time traffic volumes instead of the conventional time of day plans. This will allow greater efficiency by responding to actual demand, rather than predicted demand. It may benefit pedestrians as well as drivers by serving them sooner, especially when the main street traffic is low.

The City of Missoula and other Montana communities are working with the Montana Dept. of Transportation to identify corridors that may benefit from adaptive signal control and to put together projects to build these systems. Much of the technology needed for this is already in place, but additional equipment and many more traffic detection devices would be required.

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Tree Care Guide

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1. Who is responsible for the street trees in front of my house?

The Forestry Division oversees all activities that take place within the right of way. Homeowners are responsible for the maintenance of the land and care of the trees, and may hire an ISA certified arborist to perform tree work. All work requires a permit from the Urban Forestry Division.

2. My tree is not looking very healthy. Who can I call for help?

For technical assistance or a Missoula tree inspection contact the Forestry Division at (406) 552-6270. The County Extension Office can also be contacted for assistance at (406) 721-4095.

Contact your local certified arborist for private assessments.

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Two Rivers Neighborhood

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1. Does the neighborhood include County residents in the area?

Not officially - Neighborhood Councils are officially for City residents only. However, we encourage people who live in our area to attend our meetings and work with us. When items come up for a vote, only votes from City residents officially "count", but we do consider County residents' votes and report them separately to the County Commissioners.

2. Where do I sign up to be notified about news affecting residents in the Two Rivers Neighborhood?

Visit Notify Me on the City website to sign up for email/text messages. Two Rivers Notify Me

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University District

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1. Where do I sign up to be notified about news affecting residents in the University District Neighborhood?

Visit Notify Me on the City website to sign up for email/text messages. University District Notify Me

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Upper Rattlesnake

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1. Where do I sign up to be notified about news affecting residents in the Upper Rattlesnake Neighborhood?

Visit Notify Me on the City website to sign up for email/text messages. Upper Rattlesnake Notify Me

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Urban Camping

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1. What are the Ninth Circuit Court rulings, and how do they affect Missoula?

Decisions from the Ninth Circuit Court of Appeals affect nine western states, including Montana.  Two recent court decisions impact how cities can regulate camping in public spaces.  In Martin v. Boise, the Ninth Circuit court held the Cruel and Unusual Punishment clause, part of the Eighth Amendment to the United States Constitution, "prohibits the imposition of criminal penalties for sitting, sleeping, or lying outside on public property for homeless individuals who cannot obtain shelter."  The Ninth Circuit extended this ruling in the Johnson v. Grant's Pass opinion, stating that the Cruel and Unusual Punishment clause also prohibits criminal enforcement against homeless individuals who use "the most rudimentary precautions" a homeless person might take against the elements, such as bedding, blankets or sleeping bags.

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Utility Billing

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1. How do I pay my utility bill?

We offer multiple options for paying your bill. Please visit our Pay Your Utility Bill web page.

Pay Your Bill

2. How do I open or close a utility account?

Moving In:  Please contact our customer service representatives at (406) 552-6700. We will need your name, your number from a government-issued form of identification (driver's license number, passport number, etc.), telephone number, name of spouse or roommates, mailing address, and landlord information to establish service. You may also be required to pay a deposit.

Moving Out: The person whose name appears on the utility account is responsible for notifying us of the move out date. A final billing will be mailed after the account is closed. We are unable to make billing adjustments for late notification. All deposits are refunded to the account when you call to close your utility account.

3. Do I qualify for a low income discount on my utility bill and how much is the discount?

Assistance is available for our water customers who may need help paying this bill.

Eligibility:  The water utility assistance program is offered through the state’s Dept. of Public Health and Human Services and is administered by Missoula's Human Resource Council (HRC). Information is available at https://dphhs.mt.gov/hcsd/energyassistance/. People who qualify for the Low Income Home Energy Assistance Program (LIEAP) may also qualify for a reduction in their water bill.

Discount:  Eligible LIEAP utility customers will receive a $7.00 reduction in their monthly water portion of their utility bill. The discounts apply only to services provided during the current billing period and do not cover overdue balances from prior billing periods.

4. What changes were made to your utility billing process?

Changes to our utility bill collection process.

5. Why is Missoula Water billing me for previously unbilled water usage?

Link to answer

6. What form of payment do you take?

You can pay your utility bill with a VISA or MasterCard, check, cash, money order, direct debit payment, or ACH payment (bill pay). Please visit our Pay Your Utility Bill web page for all payment options.

Pay Your Bill

7. How do I see my utility bill online?

To view and manage your utility bill account online, you will need to create an online account at the Utilities Account & Payment Portal. Through this portal you will be able to view your billing and payment history, pay your bill online, set up e-Billing, choose to receive electronic notices about your account, see detailed usage charts, and more!

8. Do the utilities charge a late fee?

No. There is no late fee charge for any utility account. 

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Wednesdays with the Mayor

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1. Do I have to stay at the event the whole time?

No, it's not necessary to attend the entire event.  Folks who arrive at 6:00 will get to hear City representatives share interesting information about that month's topic.  However, we understand that folks are busy and we want this event to be welcoming to all.  If you can only drop in for a few minutes at the beginning, middle or end, feel free to do so.

2. What if I don't like asking questions in front of people?

We want everyone to feel comfortable participating in the discussion.  You can write a question on notecards we'll provide, or call 406-552-6002 during the event to leave your question with a staff member.